MobileHelp Review
Plans as low as $19.95/mo
No equipment fees! Save up to $150
Lifetime warranty with no contract
Complete coverage home & within 1400 feet
A+ better business bureau rating
Pros & Cons
- Both cellular and landline protection available
- US-based emergency call center
- Activity tracking, caregiver tracking, and automatic fall detection
- Automatic fall detection costs an extra $10/month
- No carbon monoxide or smoke detection
Plans & Pricing
MobileHelp offers the following packages:
MobileHelp Classic
The classic package includes a cellular base station, medication reminders, MobileHelp Connect access, two-way voice, and a monitoring service among other features. A monthly subscription costs $19.95, a quarterly subscription costs $90.61, a semi-annual subscription costs $164.72, and an annual one costs $239.40. There is no long-term contract or activation fee.
MobileHelp Wired Home
The MobileHelp Wired Home is a landline-based medical alert system. This ensures coverage even for those with spotty cellular signal where they live. It comes with a base station that features a help button and two-way speaker, as well as a button that can be worn on the wrist or as a pendant. The MobileHelp Wired Home has a 1,300 foot coverage area. You’ll receive a free lockbox and don’t need to worry about long-term contracts or activation fees. This plan costs $24.95/month with a monthly plan, $74.85 for a 3-month plan, $137.70 for a 6-month plan, or $275.40 for an annual plan.
MobileHelp Solo
The Solo package includes a mobile GPS device along with all of the classic package features apart from medication reminders and the cellular base station. You’ll get one help button, a free lockbox, and AT&T coverage for the device. No landline or cellular contract is necessary, and there are no activation fees or long-term contracts necessary. If you go for a monthly subscription, you will be charged $37.95 per month; if you go for an annual one, you will be charged $395.40 while quarterly and semi-annual subscriptions cost $104.85 and $197.70 respectively.
MobileHelp Duo
The MobileHelp Duo provides both in-home coverage as well as on-the-go coverage, so you’ll be protected wherever you are. It comes with a cellular in-home base station as well as a help button. This medical alert system features a two-way speaker so you can speak to the 100% US-based emergency response center. You can also add automatic fall detection if you’d like. You’ll receive a free lockbox with your order as well as free activation. No cellular contract, landline, or long-term contracts are required. The MobileHelp Duo costs $41.95 when paid for monthly, $119.85 with a quarterly plan, $221.70 for a semi-annual plan, or $443.40 for an annual plan.
Mobile Duo
The MobileDuo is a great choice for spouses or roommates, as it provides protection for two people. The duo package costs $44.95 on a monthly subscription, $128.85 on a quarterly one, $239.70 on a semi-annual one, and $479.40 on an annual one. It includes a mobile GPS device and medication reminders along with all the classic package features. You can use it both at home or when you’re out and about, and no landline or cellular contracts are necessary. Instead, AT&T coverage is automatically included in the plan. The Mobile Duo is 100% waterproof, so it can be used in the shower, and it includes a two-way speaker. Users will also get a free lockbox with their order. Automatic fall detection can be added to the plan and like all MobileHelp plans, it comes with a 30-day risk-free trial.
MobileHelp MD5
MobileHelp recently launched the smallest and lightest version of its patented mobile device- the Mobile Device 5.0 or the MD5. It includes all of the features of stationary devices and more, but in mobile form. It boasts new features such as the integrated automatic fall detection, water-resistance, and the longest battery life in the industry. Some other star features include allowing help buttons (Fall Button, pendant or wrist button, or wall button) to pair and send an emergency alert with a range of 300 feet, an automated test button for easy testing, and voice guidance with a high-quality audio speaker.
MobileHelp MD5 All-in-One
The MD5 All-in-One includes the same up-to-date technology as the MD5 but does not require communication with Help Buttons. Like the standard MD5, it has integrated fall detection technology, water resistance, and up to 5 days of battery life. It also integrates with AT&T and LTE Network, with Verizon versions coming soon.
Overview
As the name indicates, MobileHelp manufactures medical alert systems that keep you connected to the emergency response team no matter where you are. This FDA-certified company offers options for the home and on-the-go, and they provide landline and cellular-based plans. The Mobile Duo is an especially good option for couples or roommates since it provides protection for two people for the price of one.
Features and Functionality
Cellular base station
The cellular base station includes an emergency, reset and test button. It also comes with a lighted display that shows date, temperature of the ambiance and date.
Landline-free protection
By making use of the cellular base station, MobileHelp solutions allow you to forego the need for a landline in order to be protected. Cellular coverage is offered via AT&T.
MobileHelp Connect
Using the online connect service, the specified caregivers can monitor a subject’s health and location. The standard package includes non-emergency alerts, system status alerts, location detection requests, and emergency alerts.
Medical reminders
Using the online connect portal, medical reminders can be set. The friendly reminders will then be given via the cellular base station.
Activity tracking
Customers can monitor their activity levels for days, weeks, months and years via the activity tracking service. Activity tracking features can also be accessed by authorized people other than the customers themselves. Authorized personnel also receive notifications in case any abnormal activity is detected.
Automated fall detection
MobileHelp offers fall detection via its fall button, which can be worn around your neck. The waterproof button needs to be within 350 feet of the mobile device and within 600 feet of the Duo or classic cellular systems to work.
MDLive Telemedicine
MobileHelp has a new special add-on that is an incredible bargain. For just $9.95 per month, you can have Telemedicine consults through MDLive added to your MobileHelp plan. This will allow you to consult with doctors about over 50 common medical issues via a mobile app on your phone, computer, or tablet. The $9.95 per month covers this service regardless of whether or not you have medical insurance.
Ease of Use
The device needs to be charged for about 3-4 hours before it can be used. Once turned on, the device registers itself with the network within 60 seconds. The devices have fast response times and they allow seamless and swift intra-device communication. Getting connected to the US-based emergency responders takes a single press of the button.
Customer support
On average, the company’s customer support team responds in a timely fashion to technical and billing questions. They can be reached via phone or via a contact form present on the website for sales and customer service inquiries. There is also a very convenient live chat option on their website. There is an FAQ section and blog on their website as well. Of course, for emergency support, all you have to do is press the help button.
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24/7 Help & Support
Available 24/7 via MobileHelp System -
Phone Support
Customer support can be reached via phone. -
Live Online Chat
Live online chat is available -
Email
Email support is available. -
Video Tutorials
Plenty of video tutorials are available on the company’s YouTube channel. -
FAQ
A heavily detailed FAQ section is available on the company website. -
Blog
A blog is available on their website.
Final Word
MobileHelp is a well-known, reliable company that is registered with the FDA and has a 100% US-based emergency response center that’s certified by the Security Industry Association. They currently offer five plans, none of which lock you into long-term contracts or required activation fees. The Duo is particularly appealing since it provides protection for two individuals at once, allowing couples to feel more secure, even when one is out and the other is at home. Features like medication reminders, automatic fall detection, and caregiver tracking make this medical alert system a top choice.
User Reviews
Overall mobilehelp Rating
A great system
I received mine this week and was extremely pleased how easy it was to set up. This exactly what I needed and now I finally feel safer. This is the system you need.
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Join the discussion by writing a question or comment in the form below.
is at&t required for service?
I currently have a Life Station product. I’ve had it for nearly 4 yrs since my wife died. I’ve never been happy with the response time when pressing the button. Often, 18 to 20 rings before someone responds.I have no landline. Cell phone only which I call a “dumb” phone ( calls and texts only ). Not a “smart” phone. I’m paying $25 a month for service. Please advise how your system might be a better option for me. Again, I’m looking for improved response time.
Thank you
Is there a watch instead of a necklace that has the fall detection on it?
mobilehelp says the fall response from the necklace has to be w/n 600′ of the set. i need something that travels w’o having to take the console everywhere i go. did i read that right? if i did that’s a deal breaker for me.
Do you have a product that works wherever the patient is located?
How long does it take for it to be delivered and installed?
Does this work outside the home, like when walking the dog?
Does this work with Sprint mobile service?
Does your mobile help system have any features to assist the deaf or hard of hearing?
If I wanted to add the automatic fall detection button for $10 additional per month on the MobileHelp Solo, does that button get added to same light weight necklace that came with the unit or does the light weight necklace get replaced with a larger heavier necklace?
If the device stops working thru no fault on my part is there a charge for a replacement and how long does it take to get a new one. How long do the devices work does it need to be replaced often, is there a price guarantee or does the price often increase
Do you need to sign a contract with your system? If you fall in the backyard will the device automatically call for help.
MobileHelp works outside the home, as long as it is within the AT&T coverage area (most of the US is covered). There is even GPS technology so help can find you if you are unable to report your location. The automatic fall detection will alert an emergency operator to send help.
I live alone. I keep my doors locked.. Do you supply a lockbox so that emergency person can enter the house?
If my mother’s neighborhood does not get good AT&T reception then this is not the product for her, right? She had to switch to Verizon for that reason.
Thanks,
What good is this system if the watch or pendant lack the fall alert feature in the bath or shower??
I have AT&T wireless service. I am considering getting this device for my mom who is very low tech. Will I get the warning on my phone when she presses the alert button?
I’m looking for a mobile device that can be worn as a necklace or bracelet with fall detection and GPS. Does the Solo fit those requirements? it looks like some of the other devices with GPS are only buttons that you have to carry so I wanted to double check.
what if the person needing this device, doesn’t have a cell phone, or internet at their home.
what color is the necklace?
does medicARE PAY FOR A MEDICAL ALERT SYSTEM
Does a lockbox come w/order of Mobile Help watch? Otherwise, how does the person in distress
get help?
I do not have a cell phone. My landline service is with Spectrum. Will this work for the fall detection service at home and away?
MobileHelp offers a device called "MobileHelp Wired Home" for landline users, and it comes with a pendant. Should you wish to add a fall detector, you can do it at checkout or call them to find out more. Regardless, their landline-based device offers coverage of up to 600 ft. from the dock.
Can you create a zoning alert. IE: If an elderly person leaves a designated area or wonders outside we would receive an alert on our phone?
Do you have an APP I can use fro tracking?
If you would like an alarm to sound when your loved one wanders outside, you may want to consider a home security system which you can connect to your phone to receive alerts.
Will MobileHelp still work if there is a power outage?
I would like to cancel my mobile help contract. I no longer need it since I am living in a assisted living facility.
Please reach out to MobileHelp's customer service in order to cancel your contract.
I need to edit my payment information.
Please contact MobileHelp's customer service by calling them at (877) 311-1067 if you wish to solve payment issues.
why can’t I read the reviews?
what if there is no cell service in the area? zip32112 florida
Are MobileHelp devices really waterproof?
At what depth of water is this viable and for how many minutes?
You have a nice rating but, I didn;t see any number for how many people rated this system. How many years have you been in business?
How long is the battery life?
Does this system require internet service
Have you ever learned about interference with a pacemaker? is it run on 4G?
MobileHelp’s alert systems are designed to minimize the risk of interference with a pacemaker, but if you do wear one, it’s still recommended that consult with your doctor.
My husband and myself both need emergency alert systems. We need option without landline. I notice the information says 2 for 1 so would like a price including that.
Is the MobileHelpDuo water proof ? Can It be worn in the shower without failure ? Is it the best choice for 24-hour coverage for an active husband-and wife couple in their 80’s ?
Need a fall detection device do you have that
We currently have several brands on our line-up that offer fall detection. Please read the reviews on "Medical Alert", "Lifestation", and "Lifeline".
I have found the devices used by my wife. after she passed away, the device was misplaced.
I need to know how to send it back.
Does your device have a 4 G chip?
MobileHelp uses a 4G LTE cellular network to connect their alerts to their monitoring center.
I waant to talk to someone regarding my equipment
You can call them toll free 1-877-827-6207
Is this covered by Medicaid?
I have an problem with falling. Usually my husband helps me.When he can’t hear me calling for help I end up lying in place until I can crawl and manage to get to a place where I am comfortable. My latest fall was in the dark. I was trying to get to my bathroom. I ended up falling in an empty laundry basket where I urinated all over my self. I called for my husband over and over and he didn’t hear me. It took me at least an hour to get myself up and clean myself off. I can’t… Read more »
We’re very sorry to hear that you’ve been struggling, Mary. If you fall and can’t get up, the monitoring center may send emergency medical services. Upon falling, the 24/7 monitoring center will be the first to be notified and they’ll then decide who to send for help.
What is the difference between the Classic and Solo plans? Does the Solo come will automatic fall protection and classic does not (costs additional $10 a mon.)
The classic plan includes fall detection whereas the solo does not.
What is the difference between the Classic and Solo plans? Does the Solo have auto.att
Automatic fall detection or do you have to pay the extra $10 a month?
They are both medical alerts with 24/7 monitoring and emergency response but are slightly different – the solo plan for one, does not include fall detection, whereas the classic plan does. The Classic has a base station and no pendant, and the Solo does not have a base station but does have a pendant.
can you talk into the necklace button? my mom has terrible hearing and can’t hear the phone when the fall alert goes off and the response team is trying to contact her. i am looking for a two way necklace button that is loud enough for her to hear.
Yes, it has voice features to talk to your emergency contacts or to call 911, and be activated by simply pressing and holding the button on the necklace, allowing you to then speak into the microphone.
Does Medicare pay for this?
It depends on your specific plan!
I would like to know if I have local response for Hartland VT area.
MobileHelp does indeed have local response in Hartland, VT. Their monitoring center is located in Williston about 20 miles from Hartland, meaning they can quickly get to you.
What is the distance it covers?
Different devices cover different distances, the MobileHelp Solo covers 1,000 feet, MobileHelp Mobile covers 3,500 feet and the MobileHelp Smart Watch covers 500 feet.
If you cancel an annual subscription after six months, will a refund be issued for the unused portion?
Yes, you’ll be refunded with the relative amount for the time portion that you didn’t use the service.
Can the pendant be worn in the shower?
Yes it’s waterproof!