- author: Peter Stevens
As the name indicates, MobileHelp manufactures medical alert systems that keep you connected to the emergency response team no matter where you are. This FDA-certified company offers options for the home and on-the-go, and they provide landline and cellular-based plans. The Mobile Duo is an especially good option for couples or roommates since it provides protection for two people for the price of one.
Plans & Pricing
MobileHelp offers the following packages:
The classic package includes a cellular base station, medication reminders, MobileHelp Connect access, two-way voice and a monitoring service among other features. A monthly subscription costs $19.95, a quarterly subscription costs $90.61, a semi-annual subscription costs $164.72, and an annual one costs $239.40. There is no long-term contract or activation fee.
MobileHelp Wired Home
The MobileHelp Wired Home is a landline-based medical alert system. This ensures coverage even for those with spotty cellular signal where they live. It comes with a base station that features a help button and two-way speaker, as well as a button that can be worn on the wrist or as a pendant. The MobileHelp Wired Home has a 1,300 foot coverage area. You’ll receive a free lockbox and don’t need to worry about long-term contracts or activation fees. This plan costs $24.95/month with a monthly plan, $74.85 for a 3 month plan, $137.70 for a 6 month plan, or $275.40 for an annual plan.
The Solo package includes a mobile GPS device along with all of the classic package features apart from medication reminders and the cellular base station. You’ll get one help button, a free lockbox, and AT&T coverage for the device. No landline or cellular contract is necessary, and there are no activation fees or longterm contracts necessary. If you go for a monthly subscription, you will be charged $37.95 per month; if you go for an annual one, you will be charged $395.40 while quarterly and semi-annual subscriptions cost $104.85 and $197.70 respectively.
The MobileHelp Duo provides both in-home coverage as well as on-the-go coverage, so you’ll be protected wherever you are. It comes with a cellular in-home base station as well as a help button. This medical alert system features a two-way speaker so you can speak to the 100% US-based emergency response center. You can also add automatic fall detection if you’d like. You’ll receive a free lockbox with your order as well as free activation. No cellular contract, landline, or long-term contracts are required. The MobileHelp Duo costs $41.95 when paid for monthly, $119.85 with a quarterly plan, $221.70 for a semi-annual plan, or $443.40 for an annual plan.
The MobileDuo is a great choice for spouses or roommates, as it provides protection for two people. The duo package costs $44.95 on a monthly subscription, $128.85 on a quarterly one, $239.70 on a semi-annual one and $479.40 on an annual one. It includes a mobile GPS device and medication reminders along with all the classic package features. You can use it both at home or when you’re out and about, and no landline or cellular contracts are necessary. Instead, AT&T coverage is automatically included in the plan. The Mobile Duo is 100% waterproof, so it can be used in the shower, and it includes a two-way speaker. Users will also get a free lockbox with their order. Automatic fall detection can be added to the plan and like all MobileHelp plans, it comes with a 30-day risk-free trial.
Features and Functionality
Cellular base station
The cellular base station includes an emergency, reset and test button. It also comes with a lighted display that shows date, temperature of the ambiance and date.
By making use of the cellular base station, MobileHelp solutions allow you to forego the need of a landline in order to be protected. The cellular coverage is offered via AT&T.
Using the online connect service, the specified caregivers can monitor a subject’s health and location. The standard package includes non-emergency alerts, system status alerts, location detection requests and emergency alerts.
Using the online connect portal, medical reminders can be set. The friendly reminders will then be given via the cellular base station.
Customers can monitor their activity levels for days, weeks, months and years via the activity tracking service. Activity tracking features can also be accessed by authorized people other than the customers themselves. Authorized personnel also receive notifications in case any abnormal activity is detected.
Automated fall detection
MobileHelp offers fall detection via its fall button, which can be worn around your neck. The waterproof button needs to be within 350 feet of the mobile device and within 600 feet of the Duo or classic cellular systems to work.
MobileHelp has a new special add-on that is an incredible bargain. For just $9.95 per month, you can have Telemedicine consults through MDLive added to your MobileHelp plan. This will allow you to consult with doctors about over 50 common medical issues via a mobile app on your phone, computer, or tablet. The $9.95 per month covers this service regardless of whether or not you have medical insurance.
Ease of Use
The device needs to be charged for about 3-4 hours before it can be used. Once turned on, the device registers itself with the network within 60 seconds. The devices have fast response times and they allow seamless and swift intra-device communication. Getting connected to the US-based emergency responders takes a single press of the button.
Pros & Cons
- Two for the price of one option in Mobile Duo
- US-based emergency call center certified by Security Industry Association
- Medication reminders are helpful for those with lots of pills to take
- Both cellular and landline protection options available
- Activity tracking, caregiver tracking, and automatic fall detection
- FDA certified company
- Automatic fall detection costs an extra $10/month
On average, the company’s customer support team responds in a timely fashion to technical and billing questions. They can be reached via phone or via a contact form present on the website for sales and customer service inquiries. There is also a very convenient live chat option on their website. There is an FAQ section and blog on their website as well. Of course, for emergency support, all you have to do is press the help button.
24/7 Help & SupportAvailable 24/7 via MobileHelp System
Phone SupportCustomer support can be reached via phone.
Live Online ChatLive online chat is available
Video TutorialsPlenty of video tutorials are available on the company’s YouTube channel.
FAQA heavily detailed FAQ section is available on the company website.
BlogA blog is available on their website.
MobileHelp is a well-known, reliable company that is registered with the FDA and has a 100% US-based emergency response center that’s certified by the Security Industry Association. They currently offer five plans, none of which lock you into long-term contracts or required activation fees. The Duo is particularly appealing since it provides protection for two individuals at once, allowing couples to feel more secure, even when one is out and the other is at home. Features like medication reminders, automatic fall detection, and caregiver tracking make this medical alert system a top choice.