MobileHelp Review

flag Caregiver tracking allows for peace of mind
  • Mobile medication reminders
  • Landline-free protection via AT&T
  • Activity tracking available
  • Premium mobile medical alert systems
GOOD FOR
Wellness checks
Support
8.5 /10
MONEY BACK
30 days
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  • author: Peter Stevens
  • 05.06.18
  • Comments
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Rating

  • "Price"
    8.5 /10
  • "Features"
    9 /10
  • "Ease of USe"
    9 /10
  • "Help and Support"
    8.5 /10

Overview

As the name indicates, MobileHelp manufactures medical alert systems that keep you connected to the emergency response team no matter where you are. The lightweight device is bigger in size compared to its counterparts.

Plans & Pricing

MobileHelp offers the following 3 packages:

Classic

The classic package includes a cellular base station, medication reminders, MobileHelp Connect access, two-way voice and a monitoring service among other features. A monthly subscription costs $29.95, a quarterly subscription costs $65.90, a semi-annual subscription costs $149.75 whereas an annual one costs $299.50

Solo

The solo package includes a mobile GPS device along with all of the classic package features apart from medication reminders and the cellular base station. If you go for a monthly subscription, you will be charged $37.95 per month; if you go for an annual one, you will be charged $329.50 while quarterly and semi-annual subscriptions cost $69.90 and $164.75 respectively.

Duo

The duo package costs $41.95 on a monthly subscription, $79.90 on a quarterly one, $184.75 on a semi-annual one and $369.50 on an annual one. It includes a mobile GPS device and medication reminders along with all the classic package features.

Classic
 $29.95
Solo
$37.95
Duo
$41.95

Features and Functionality

Cellular base station

The cellular base station includes an emergency, reset and test button. It also comes with a lighted display that shows date, temperature of the ambiance and date.

Landline-free protection

By making use of the cellular base station, MobileHelp solutions allow you to forego the need of a landline in order to be protected. The cellular coverage is offered via AT&T.

MobileHelp Connect

Using the online connect service, the specified caregivers can monitor a subject’s health and location. The standard package includes non-emergency alerts, system status alerts, location detection requests and emergency alerts.

Medical reminders

Using the online connect portal, medical reminders can be set. The friendly reminders will then be given via the cellular base station.

Activity tracking

Customers can monitor their activity levels for days, weeks, months and years via the activity tracking service. Activity tracking features can also be accessed by authorized people other than the customers themselves. Authorized personnel also receive notifications in case any abnormal activity is detected.

Automated fall detection

MobileHelp offers fall detection via its fall button, which can be worn around your neck. The waterproof button needs to be within 350 feet of the mobile device and within 600 feet of the Duo or classic cellular systems to work.

Ease of Use

The device needs to be charged for about 3-4 hours before it can be used. Once turned on, the device registers itself with the network within 60 seconds. The devices have fast response times and they allow seamless and swift intra-device communication. Getting connected to the emergency responders takes a single press of the button.

Pros & Cons

  • Automated fall detection
  • Caregiver tracking
  • Medication reminders
  • Landline-free protection
  • Activity tracking
  • Steep pricing policy

Customer support

On average, the company’s support team responds in a timely fashion. They can be reached via phone or via a contact form present on the website for sales and customer service inquiries. They do have a FAQ section and there are plenty of videos available on the company’s YouTube channel, but they don’t have any user community or blog.

  • 24/7 Help & Support
    Available 24/7 via MobileHelp System
  • Phone Support
    Customer support can be reached via phone.
  • Email
    Email support is available.
  • Video Tutorials
    Plenty of video tutorials are available on the company’s YouTube channel.
  • FAQ
    A heavily detailed FAQ section is available on the company website.

Final Word

Even though MobileHelp’s medical alert systems are pricey, they have a lot of beneficial features, like activity tracking and medication reminders, which make them a top choice for on-the-go protection. Installing the device and using it is very easy and the response times are very fast.

Peter Stevens
author

Pete has had years dealing with hip prostheses. Many doctors use his services. He regularly keeps updated with the latest hip prosthesis technology and contributes to medical magazines dealing with prosthetics.

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Questions & Answers

Lynda Swenson
Guest
Lynda Swenson

Is there a watch instead of a necklace that has the fall detection on it?

answer
Unfortunately, the watch does not come with fall detection.
Michael Mamola
Guest
Michael Mamola

I currently have a Life Station product. I’ve had it for nearly 4 yrs since my wife died. I’ve never been happy with the response time when pressing the button. Often, 18 to 20 rings before someone responds.I have no landline. Cell phone only which I call a “dumb” phone ( calls and texts only ). Not a “smart” phone. I’m paying $25 a month for service. Please advise how your system might be a better option for me. Again, I’m looking for improved response time.
Thank you

answer
MobileHelp will has an average response time of 17 seconds. You do not need to have a landline or a smart phone to benefit from using their products. Their devices operate on cellular networks. Hope this helps!
C Hardigee
Guest
C Hardigee

is at&t required for service?

answer
AT&T is the cellular network included with your monitoring plan. You don't need to sign a contract with them or have AT&T as your mobile phone provider.
HARRIET C ISENBERG
Guest
HARRIET C ISENBERG

How long does it take for it to be delivered and installed?

answer
Shipping time depends on which shipping method you choose. You can receive your medical alert system even the next day! You can install the Base Station yourself and do not have to call to test the system. Instead, there is a button to press for the test.
Jim Batt
Guest
Jim Batt

mobilehelp says the fall response from the necklace has to be w/n 600′ of the set. i need something that travels w’o having to take the console everywhere i go. did i read that right? if i did that’s a deal breaker for me.

answer
You may prefer the MobileHelp Solo instead of the MobileHelp Classic. The Solo is smaller and designed for people who are on the go. The Bay Alarm system, which is even smaller - it measures just 2.7 inches x 1.8 inches x 0.7 inches. You can read more about Bay Alarm here: https://top5-medicalalertsystems.com/reviews/bay-alarm/ .
Dorsey Gene Kimbrell
Guest
Dorsey Gene Kimbrell

Does this work with Sprint mobile service?

answer
AT&T is the cellular network used for the monitoring service but you don't sign a contract with AT&T and it has nothing to do with your phone service. You can continue to use Sprint or any other phone provider you like for your cell phone.
James Healy
Guest
James Healy

Does your mobile help system have any features to assist the deaf or hard of hearing?

answer
MobileHelp has a volume button so the heard of hearing can increase the volume on the speaker as needed. If they cannot hear or do not reply to the responder when they activate the emergency alert, the responder is trained to assume the situation is an emergency and dispatch help.
Laurie
Guest
Laurie

If my mother’s neighborhood does not get good AT&T reception then this is not the product for her, right? She had to switch to Verizon for that reason.
Thanks,

answer
Correct. You may want to check Bay Alarm Medical (https://top5-medicalalertsystems.com/reviews/bay-alarm/) which offers a landline plan, in which case you won't need to rely on AT&T.
Michael Freeman
Guest
Michael Freeman

Do you have a product that works wherever the patient is located?

answer
The MobileHelp Solo is intended for people on the go, since it is lightweight and works at home as well as away from home. It also has GPS technology. It works where there is AT&T coverage.
Mary
Guest
Mary

If the device stops working thru no fault on my part is there a charge for a replacement and how long does it take to get a new one. How long do the devices work does it need to be replaced often, is there a price guarantee or does the price often increase

answer
The device is essentially loaned to you as part of the MobileHelp service. If you decide to stop your MobileHelp subscription, the device would be returned to MobileHelp. According to MobileHelp's terms and conditions on their website, "Company, in its sole discretion, may repair or replace the leased System if it becomes damaged or is defective, unless the System has previously been disassembled, repaired or modified by someone other than us or our authorized service representative or the System has been damaged as a result of the negligence or misconduct by any person other than us or our authorized service representative." If you take the device apart or damage it by mistreating it, then you can be charged for it.  Prices for the plan is generally consistent, but you can choose to lock yourself into a certain price if you sign up for a longer plan.
Barbara
Guest
Barbara

Does this work outside the home, like when walking the dog?

answer
Yes, it will work outside, any place where there is AT&T coverage. It even has GPS location technology so you can easily be found if you need help but can't specify your location.
Judy Buhrman
Guest
Judy Buhrman

Do you need to sign a contract with your system? If you fall in the backyard will the device automatically call for help.

answer
You don't need to sign a long-term contract -- you can choose a 1-month contract. There is also a risk-free 30 day trial period. There are no activation fees, and you don't need to sign a cellular contract when you choose MobileHelp.

MobileHelp works outside the home, as long as it is within the AT&T coverage area (most of the US is covered). There is even GPS technology so help can find you if you are unable to report your location. The automatic fall detection will alert an emergency operator to send help.
Susan POWELL
Guest
Susan POWELL

what color is the necklace?

answer
The MobileHelp pendant is white with a gray button in the center. They also have a watch available, if you prefer that look. You can see images of all of their products on their website -- click here.
Susan POWELL
Guest
Susan POWELL

why can’t I read the reviews?

answer
Currently, no users have submitted their own reviews of MobileHelp. The entire article above, however, is actually a review of MobileHelp, complete with ratings for price, features, ease of use, and customer support.
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