- author: Peter Stevens
As the name indicates, MobileHelp manufactures medical alert systems that keep you connected to the emergency response team no matter where you are. The lightweight device is bigger in size compared to its counterparts.
Plans & Pricing
MobileHelp offers the following 3 packages:
The classic package includes a cellular base station, medication reminders, MobileHelp Connect access, two-way voice and a monitoring service among other features. A monthly subscription costs $29.95, a quarterly subscription costs $65.90, a semi-annual subscription costs $149.75 whereas an annual one costs $299.50
The solo package includes a mobile GPS device along with all of the classic package features apart from medication reminders and the cellular base station. If you go for a monthly subscription, you will be charged $37.95 per month; if you go for an annual one, you will be charged $329.50 while quarterly and semi-annual subscriptions cost $69.90 and $164.75 respectively.
The duo package costs $41.95 on a monthly subscription, $79.90 on a quarterly one, $184.75 on a semi-annual one and $369.50 on an annual one. It includes a mobile GPS device and medication reminders along with all the classic package features.
Features and Functionality
Cellular base station
The cellular base station includes an emergency, reset and test button. It also comes with a lighted display that shows date, temperature of the ambiance and date.
By making use of the cellular base station, MobileHelp solutions allow you to forego the need of a landline in order to be protected. The cellular coverage is offered via AT&T.
Using the online connect service, the specified caregivers can monitor a subject’s health and location. The standard package includes non-emergency alerts, system status alerts, location detection requests and emergency alerts.
Using the online connect portal, medical reminders can be set. The friendly reminders will then be given via the cellular base station.
Customers can monitor their activity levels for days, weeks, months and years via the activity tracking service. Activity tracking features can also be accessed by authorized people other than the customers themselves. Authorized personnel also receive notifications in case any abnormal activity is detected.
Automated fall detection
MobileHelp offers fall detection via its fall button, which can be worn around your neck. The waterproof button needs to be within 350 feet of the mobile device and within 600 feet of the Duo or classic cellular systems to work.
Ease of Use
The device needs to be charged for about 3-4 hours before it can be used. Once turned on, the device registers itself with the network within 60 seconds. The devices have fast response times and they allow seamless and swift intra-device communication. Getting connected to the emergency responders takes a single press of the button.
Pros & Cons
- Automated fall detection
- Caregiver tracking
- Medication reminders
- Landline-free protection
- Activity tracking
- Steep pricing policy
On average, the company’s support team responds in a timely fashion. They can be reached via phone or via a contact form present on the website for sales and customer service inquiries. They do have a FAQ section and there are plenty of videos available on the company’s YouTube channel, but they don’t have any user community or blog.
24/7 Help & SupportAvailable 24/7 via MobileHelp System
Phone SupportCustomer support can be reached via phone.
Video TutorialsPlenty of video tutorials are available on the company’s YouTube channel.
FAQA heavily detailed FAQ section is available on the company website.
Even though MobileHelp’s medical alert systems are pricey, they have a lot of beneficial features, like activity tracking and medication reminders, which make them a top choice for on-the-go protection. Installing the device and using it is very easy and the response times are very fast.