Pros & Cons
- A selection of at home and on-the-go packages
- Easy installation and setup
- Lightweight product
- The caregiver app is only available with the VIPX plan
- Add-ons can be pricey
Plans & Pricing
LifeFone’s products can be divided into two categories: at home and on-the-go.
At home landline
This solution only works with the installed landline within your home. It costs $24.95 per month and is billed annually, however, they offer monthly or quarterly payment options too. It boasts an exceptional range of 1300 ft. (from the base unit), and comes with 32 hours of battery life, a waterproof pendant, and a lifetime price guarantee.
- Equipment warranty
- Free shipment
At home cellular
This package is perfect for people who have no landline at their homes. It costs $30.95 (per month when paid annually, with monthly and quarterly options too), and has a range of 1300 ft. from the base unit. Apart from using cellular instead of a landline, it’s exactly similar to the landline package.
At home & On-the-Go Safe Watch Active ®
Packages for the Safe Watch Active® start from $45.95 per month (when paid annually) and offers an innovative alternative to traditional medical devices for those that live active lifestyles. Features include emergency help, heart rate monitoring, step tracking, low battery warning, optional fall detection, advanced location technology, nationwide coverage, personalized emergency care plans, optional fall detection, all-day battery life, clear two-way voice communications, optional location request, and product protection plans.
At home & On-the-Go
This package costs $36.95 per month (when paid annually) and works anywhere in the U.S. It has a range of 1400 ft. from the base station and 600 ft. from the mobile unit. The base unit has a battery life of 30 hours and the mobile unit can run on a charge for 24 hours.
At-Home & On-the-Go VIPx ®
VIPx is the latest medical alert system developed by LifeFone. The company launched it in 2021 and it already gained a huge base of followers. VIPx uses advanced location technology that combines GPS, Wi-Fi, and cellular techs to pinpoint the exact location. It also comes with an optional fall detection and a VIPx Caregiver app with many extra features. You can choose from white, black, or silver colors for your system.
At-Home & On-the-Go VIP Active®
With plans starting as low as $39.95 per month, this small and light weight mobile medical alert device also makes for a great choice for those with an active lifestyle. It’s battery lasts up to 5 days, and the device is water resistant, has nationwide coverage and even comes with optional fall detection.
Rated as the #1 Best Medical Alert System for 2023 by U.S. News & World Report’s 360 Reviews, LifeFone has been in the medical alert system business since 1976 and is still providing one of the best services in the market. They have a versatile list of products that get installed within minutes and provide instant hands-free communication during times of need.
Features and Functionality
It doesn’t matter whether a fire has broken out within your house or you are having trouble breathing, you can contact the helpline 24 hours a day, 7 days a week for any kind of emergency.
Waterproof and lightweight
The help pendant (or wristband) is completely waterproof which means that you can wear it within the bathtub or the shower or the swimming pool. It’s also really lightweight which makes it easy to be carried around.
Unlimited emergency notifications
Unlike their counterparts, LifeFone allows you to add as many emergency contacts as possible. The said contacts will be notified in case you face an emergency.
Lifetime equipment and price guarantee
This is another feature that offers Lifefone a strong competitive advantage over their counterparts. They offer lifetime price and equipment guarantee which means that you can be sure that you won’t go wrong with your investment.
Remote phone answering
Imagine being in your bedroom when the landline starts ringing downstairs. You no longer have to rush towards it because by using your help pendant or wristband, you can simply press a button and answer the call.
The at-Home systems are also capable of detecting the rise and/or fall in your body temperature which is a really special feature not all of LifeFone’s competitors offer.
Fall detection (optional)
All of LifeFone’s packages come with the option to add fall detection to the mix. The range of the fall detection sensor varies depending on the device, and it will only cost either $5 or $10 depending on the subscribed package. It is recommended to take this option as statistically so many elderly people do injure themselves from falls every year.
Works while charging
A vast majority of the voice-in-pendant systems offered by other companies don’t work while charging but LifeFone has set the usability bar quite high by making the devices intelligent enough to work even while they are on charge.
VIPx Caregiver App
LifeFone designed the Caregiver app to be a special addition to the VIPx package. For $8 more monthly, you can download an application that improves the experience of both the user and the caregiver.
VIPx Caregiver app takes protection to the next level and offers important information, including:
- Track location on demand. You can access the app and get an accurate real-time location of the pendant.
- Check the history of button presses. You won’t only receive a notification when the user presses the button, but you can assess when they previously used the alert button on that device.
- Monitor daily steps. You can set daily objectives and check history for the previous seven days;
- Know the first motion of the day. You can check when the user gets up every day, and check that history for the previous week.
- Battery alerts. VIPx pendants have batteries that last around two weeks. Receiving a notification for low battery is useful to ensure the device doesn’t power off.
- Lost Device Assistance. If you lose the device, you can press a button in the app and make it ring. It should simplify finding misplaced units.
Ease of Use
Installing LifeFone is as easy as plugging the device into the socket and turning it on. Within a few seconds and after the momentary flashing of blue light, the base station will inform (via a digital voice) that the device is all set up. With the single press of a button, you get connected to an emergency responder within only 15 seconds.
LifeFone offers reliable customer support with helpful and professional agents. You can get in touch with the staff around the clock, but there’s no live chat option.
24/7 Help & SupportThe company has 24/7 support working every day of the year, including holidays and other special dates.
Phone SupportSeveral phone numbers are available, depending on your needs. Call 1-800-882-2280 for general information about the company and its products.
Video TutorialsYou’ll find video tutorials on the company’s YouTube channel, but not on the site.
FAQThe FAQ section is a bit basic, but it covers all the necessary product sections.
BlogThe company maintains a blog with 2-3 updates monthly.
LifeFone has been striving to provide people in need with necessary emergency protection for over 4 decades now. Their solutions have grown over the years and they are still more than capable of competing with their modern counterparts. The latest innovation in the form of the VIPx package gained a lot of users quickly. It reduced the pendant’s size while improving location accuracy and adding an app for a more comprehensive coverage. There’s no doubt LifeFone medical alert systems are reliable and worth trying since they provide excellent value for money.