LifeFone Review

flag Lifetime price and equipment guarantee
  • Home coverage range of 1300 feet

  • Spouses protected free with basic service

  • Waterproof pendants & wristbands

  • Medication reminders & location tracking

Pros & Cons

  • VIPx is a new package with comprehensive coverage
  • A selection of at home and on-the-go packages
  • Easy installation and setup
  • Lightweight product
  • Excellent location tracking
  • The caregiver app is only available with the VIPX plan
  • Add-ons can be pricey

Plans & Pricing

LifeFone’s products can be divided into two categories: at home and on-the-go.

At home landline

This solution only works with the installed landline within your home. It costs $24.95 per month and is billed annually. It boasts an exceptional range of 1300 ft. (from the base unit), comes with 32 hours of battery life, a waterproof pendant, and a lifetime price guarantee.

Pricing Features

  • Equipment warranty
  • Free shipment

At home cellular

This package is perfect for people that have no landline at their homes. It costs $30.95 and has a range of 1300 ft. from the base unit. Apart from using cellular instead of a landline, it’s exactly similar to the landline package.

At home and on-the-go

This package costs $36.95 per month and works anywhere in the U.S. It has a range of 1400 ft. from the base station and 600 ft. from the mobile unit. The base unit has a battery life of 30 hours and the mobile unit can run on a charge for 24 hours.

At-Home & On-the-Go VIPx

VIPx is the latest medical alert system developed by LifeFone. The company launched it in 2021 and it already gained a huge base of followers. VIPx uses advanced location technology that combines GPS, Wi-Fi, and cellular techs to pinpoint the exact location. It also comes with an optional fall detection and a VIPx Caregiver app with many extra features. You can choose from white, black, or silver colors for your system.

At home and on-the-go voice in pendant system

The voice in pendant system works anywhere via GPS. It has a battery life of up to 30 days and is priced at $39.99 per month.

All the aforementioned packages come with a lifetime price guarantee and the possibility to cancel at any time.

Overview

Rated as the #1 Best Medical Alert System for 2021 by U.S. News & World Report’s 360 Reviews, LifeFone has been in the medical alert system business since 1976 and is still providing one of the best services in the market. They have a versatile list of products that get installed within minutes and provide instant hands-free communication during times of need.

Rating

  • "Price"
    8.5 /10
  • "Features"
    8.5 /10
  • "Ease of Use"
    9 /10
  • "Help and Support"
    8 /10

Features and Functionality

24/7 monitoring

It doesn’t matter whether a fire has broken out within your house or you are having trouble breathing, you can contact the helpline 24 hours a day, 7 days a week for any kind of emergency.

Waterproof and lightweight

The help pendant (or wristband) is completely waterproof which means that you can wear it within the bathtub or the shower or the swimming pool. It’s also really lightweight which makes it easy to be carried around.

Unlimited emergency notifications

Unlike their counterparts, LifeFone allows you to add as many emergency contacts as possible. The said contacts will be notified in case you face an emergency.

Lifetime equipment and price guarantee

This is another feature that offers Lifefone a strong competitive advantage over their counterparts. They offer lifetime price and equipment guarantee which means that you can be sure that you won’t go wrong with your investment.

Remote phone answering

Imagine being in your bedroom when the landline starts ringing downstairs. You no longer have to rush towards it because by using your help pendant or wristband, you can simply press a button and answer the call.

Temperature detector

The pendant is also capable of detecting the rise and/or fall in your body temperature which is a really special feature not all of LifeFone’s competitors offer.

Fall detection (optional)

All of LifeFone’s packages come with the option to add fall detection to the mix. The range of the fall detection sensor will be 1300 ft. from the base unit and it will only cost either $5 or $10 depending on the subscribed package. It is recommended to take this option as statistically so many elderly people do injure themselves from falls every year.

Works while charging

A vast majority of the voice-in-pendant systems offered by other companies don’t work while charging but LifeFone has set the usability bar quite high by making the devices intelligent enough to work even while they are on charge.

VIPx Caregiver App

LifeFone designed the Caregiver app to be a special addition to the VIPx package. For $8 more monthly, you can download an application that improves the experience of both the user and the caregiver.

VIPx Caregiver app takes protection to the next level and offers important information, including:

  • Track location on demand. You can access the app and get an accurate real-time location of the pendant.
  • Check the history of button presses. You won’t only receive a notification when the user presses the button, but you can assess when they previously used the alert button on that device.
  • Monitor daily steps. You can set daily objectives and check history for the previous seven days;
  • Know the first motion of the day. You can check when the user gets up every day, and check that history for the previous week.
  • Battery alerts. VIPx pendants have batteries that last around two weeks. Receiving a notification for low battery is useful to ensure the device doesn’t power off.
  • Lost Device Assistance. If you lose the device, you can press a button in the app and make it ring. It should simplify finding misplaced units.

Ease of Use

Installing LifeFone is as easy as plugging the device into the socket and turning it on. Within a few seconds and after the momentary flashing of blue light, the base station will inform (via a digital voice) that the device is all set up. With the single press of a button, you get connected to an emergency responder within only 15 seconds.

Customer support

LifeFone offers reliable customer support with helpful and professional agents. You can get in touch with the staff around the clock, but there’s no live chat option.

  • 24/7 Help & Support
    The company has 24/7 support working every day of the year, including holidays and other special dates.
  • Phone Support
    Several phone numbers are available, depending on your needs. Call 1-800-882-2280 for general information about the company and its products.
  • Email
    There are separate emails for general info, service needs, and profile updates. The primary email of the customer support is info@lifefone.com.
  • Video Tutorials
    You’ll find video tutorials on the company’s YouTube channel, but not on the site.
  • FAQ
    The FAQ section is a bit basic, but it covers all the necessary product sections.
  • Blog
    The company maintains a blog with 2-3 updates monthly.

Final Word

LifeFone has been striving to provide people in need with necessary emergency protection for over 4 decades now. Their solutions have grown over the years and they are still more than capable of competing with their modern counterparts. The latest innovation in the form of the VIPx package gained a lot of users quickly. It reduced the pendant’s size while improving location accuracy and adding an app for a more comprehensive coverage. There’s no doubt LifeFone medical alert systems are reliable and worth trying since they provide excellent value for money.

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amy
Amy Sullvian
author

Amy has been working in the medical field since she qualified as a paramedic. She now works as a private consultant in geriatrics. She is a regular contributor to medical magazines and is currently working on a book dealing with geriatrics.

We make the best effort to present up-to-date information; however, the terms of each offer can be revised according to the service provider’s discretion. The above shall not be considered as an expert or professional advice for any matter.
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Questions & Answers

Guest
Rachel

Does LifeFone offer a discount for spouses?

answer
Yes, LifeFone will protect spouses for free.
Guest
George

How close do I need to be to the base station for LifeFone to work?

answer
LifeFone has a 1,300-foot range.
Guest
Brett

Can I use LifeFone in the shower?

answer
Yes, LifeFone’s help button is waterproof.
Guest
geneva lehman

can you get just on the go coverage?

answer
At-home coverage is included with the on-the-go plans for LifeFone. With other brands, as well, mobile coverage will also cover you while you're at home so you'll have constant peace of mind.
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