ADT Review
U.S based monitoring center
No long term contract
Protection available on-the-go
Free 2 day shipping
Fall detection available
Pros & Cons
- Offers both landline and cellular alert systems
- No long-term contracts and commitments
- The Plus and On-The-Go systems have optional automatic fall detection*
- No home temperature monitoring with on-the-go plan
- Limited range for the base unit to help button
Plans & Pricing
ADT offers three medical emergency safety packages.
Basic
The Basic package has no activation charges and a $29.99 monthly monitoring cost. You also get a free wristband or pendant, 24/7 monitoring by senior-sensitive, trained ADT medical alert specialists, and high/low home temperature monitoring. The Basic package is a landline unit and without a landline connection it cannot be used.
Plus
The Plus package has a monthly monitoring charge of $37.99. It includes all features in the Basic package, as well as a fall detection pendant and a wireless connection, so there’s no need for a phone connection.
On-the-Go
This mobile, take-anywhere package has a monthly monitoring charge of $39.99. It includes all Plus package features (with the exception of home temperature monitoring), along with GPS-locating capabilities and a portable mobile device that works nationwide, wherever AT&T cellular service is available.
Warranty/Protection Plan
For active ADT customers, ADT offers a free premium protection plan that covers all devices and accessories. The plan covers the replacement of devices or accessories for a variety of reasons for free or for a small deductible.
Discount Disclaimer
Requires a month-to-month agreement. Excludes taxes. First-month monitoring due at time of purchase. Limited to one discounted Fall Detection Pendant only. For additional details visit adt.com/about-adt/legal/home-health-term-and-conditions
†Fall detection pendant does not detect 100% of falls.
Overview
ADT medical alert and pendant systems are medical alert solutions offered by ADT, one of the largest home security providers in the country. Their medical emergency bracelet and necklace systems help ensure that you can get help with the push of a button, 24 hours a day, 7 days a week.
Features and Functionality
All three of the plans offered by ADT Security can cover all the grounds of a good Medical Alert System, which are monitoring, alerts, and home automation. When you avail of a Medical Alert System from ADT, you get a bunch of different systems that are all easy to install. These are designed to be installed yourself, but you can always call a technician using the ADT hotline, and someone will guide you through the entire installation.
Additionally, if you want someone to install the system for you, you can hire an ADT specialist. However, keep in mind that this isn’t free, and you will likely have to pay an extra fee for the installation.
While installation isn’t free, the ADT Medical Alert Systems offer great value for the price. Here are the different features you will find when using an ADT Medical Alert System.
Monitoring
All ADT specialists have been specifically trained to provide senior-sensitive help whenever needed. This makes them capable of saying the right words at the right time to potentially prevent injuries and even save lives. Monitoring is offered 24 hours a day, 365 days a year. Regardless of which product you have, a simple press of a button will connect you to the helpline and an agent will communicate with you via the base station. The monitoring staff assesses the situation and quickly dispatches any required help. The user’s loved ones are also kept informed at all times – and especially when emergencies occur.
One of the main features that set ADT apart from other health monitoring systems is the built-in temperature monitor. If you avail of any of their at-home systems, the base unit is equipped with a temperature monitor that will give you a heads up if your home is below or above normal temperature. As we age, our sensory perception diminishes, and it may be harder to distinguish these temperature changes, which are very important. This feature is only available for at-home systems but offers a wide range of benefits.
Alerts
The wristbands and pendants are 100% waterproof, which means that you don’t have to take them off while in the shower, while fishing, etc. Being able to wear them at all times allows you the confidence to do anything you want and be anywhere you want. In addition to this, fall detection is offered as an add-on for the Plus & On-The-Go units. Medical Alert Basic does not have fall detection capabilities. If a person wearing a fall detection pendant experiences a fall, ADT specialists are automatically informed – there isn’t even a need to press the help button. The basic system boasts a range of 300 feet, while the plus system offers connectivity across 600 feet. The on-the-go emergency system can be taken anywhere and will offer support wherever there is digital cellular network. You can also add Emergency Waterproof Wall Mount Buttons for extra protection in the home when not wearing the pendant.
Home Automation
Aside from the optional fall detection, ADT’s medical alert systems do not offer much in terms of home automation. However, ADT is a comprehensive security system company that has been around for a long time. And with that, they offer a wide variety of products on top of their medical and security alert systems.
Available with the Medical Alert Plus and On the Go systems is a Wall Mount Button, which means you always know where to go to press the button in case of an emergency.
If you’re looking to automate your home and turn it into a smart home, ADT offers a wide range of services such as smart locks, smoke detectors, and more. However, when it comes to their medical alert systems, the company doesn’t have that much to offer in terms of automation.
Ease of Use
The system is really easy to set up and start using. Once you plug the device into the socket, all you have to do is press the ‘test’ button to verify that everything is in order. In case of an emergency, a single button press will connect you to the helpline.
Customer support
The ADT customer support team is known for providing fast and helpful responses to querying customers. The team can be reached 24/7 via phone and email. The website features a variety of blog posts and a FAQ page to answer the most common inquiries and questions. There are different numbers for support and sales, and there is also an ADT YouTube page with a wide range of different videos to help customers out with their basic concerns.
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24/7 Help & Support
Experienced support agents provide round-the-clock support. -
Phone Support
The support team can be reached via phone. -
Email
The ADT customer service team offers email support. -
Video Tutorials
A lot of videos can be found on the ADT YouTube channel. -
FAQ
A fairly detailed FAQ section is present on the ADT website. -
Blog
ADT maintains a blog.
Final Word
ADT’s medical alert systems aren’t perfect. There are some flaws such as the limited range of the base models and the lack of home automation features. However, ADT is still one of the longest-standing security companies out there, so you can rely on their century-long experience of improving the safety of their customers.
They offer three different plans which are competitively priced and offer a fair amount of benefits, including fall detection for select packages such as the Pro & On-The-Go units.
Whether you’re on the lookout for a wireless base station or want to have access to medical help on the go, you’ll find the right solution for you with ADT. If you’re in need of customer support, their team is available 24/7 via phone and email.
We would like a system that would provide a call to a family member before notifying any emergency service and dispatching service personnel. I am familiar with ADT alarm service and I was the company representative to call before dispatching police. Do you have a plan that will work?
I have been using ADT med alert since 1998. I think they are great. They are all ways there for you when you need help. keep up the good work. don’t change anything.
I wear a pace maker will these devices work??
I am going to be wheelchair-bound for about 10 more weeks. I’ll be going home on the 23rd and the people who have been taking care of my puppy seem to think they can force me into getting a security system or they won’t give me back my pup. Do I need the “Plus” gadget if I am only going to be in my apartment and around the block?
The plus device has fall detection which would probably be important for you to have for peace of mind and full, 24/7 safety
My father lives in Lyons;;NE and doesn’t have internet would this product work for him.?
My Father lives in Lyons,NE and doesn’t have internet would this product work for him?
Yes, as long as he doesn’t live in an area with poor cellular reception.
do u contact my family if i fall before u send emergency people to my home
Yes, ADT will contact your family before they send emergency help to your home. When activating your device, you’ll be asked to provide the information of your family members so they can decide if to send help.
Can you tell me what the limited range from base unit to help button is?
It depends which ADT device, on the ADT Mobile Response pendant, for example it’s 1,000 feet, and on the wristband it’s 500 feet
I need a device that can alert 911 if the patient cannot speak – ex, shortness of breath, heart attack. Can they just press the button without speaking and paramedics will come?
All you’ll need to do to call for help is press the button – no speaking required.
How far outside from the house does this work?
The range depends on the specific ADT device you choose as well as your specific type of environment. The range tends to be longer in rural areas and shorter in areas with more trees and buildings.
does panic button work away from home
Yes they do! They also offer wearable panic buttons and keychain panic buttons to send an alert to the ADT monitoring center