ADT
About the brand
ADT Medical Alert and Pendant Systems are part of the extensive offerings by ADT, one of the largest and most trusted home security providers in the United States. These systems include medical emergency bracelets and necklaces that provide 24/7 access to trained professionals, ensuring immediate assistance at the push of a button. Combining ADT’s decades of experience in safety and security with advanced medical alert technology, these solutions are designed to offer peace... of mind and reliable protection for seniors and their families. Read more
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Pros
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Offers both landline and cellular alert systems
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No long-term contracts or hidden fees
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Optional automatic fall detection
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ADT is a known & trusted brand
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24/7 Monitoring available
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Home temperature monitoring available
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Wateproof wearables
Cons
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No home temperature monitoring with on-the-go plan
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Limited range for the base unit to help button
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Activation fees
In-depth review
Features and Functionality
ADT offers three medical alert systems designed to provide comprehensive monitoring and emergency assistance:
- Medical Alert Basic: An in-home system requiring a landline connection, featuring a base unit with a 300-foot range to the wearable help button. It includes home temperature monitoring to alert users of significant temperature changes.
- Medical Alert Plus: An in-home system that operates without a landline, utilizing a cellular connection. It offers a 600-foot range from the base unit to the wearable device and includes home temperature monitoring. Optional fall detection is available for an additional fee.
- On-The-Go System: A mobile medical alert device that uses cellular connectivity and GPS technology to provide protection both at home and while away. It includes a mobile base unit and wearable help button, with optional fall detection available for an extra cost.
Key Features Across All Systems:
- 24/7 Monitoring: ADT’s trained professionals are available around the clock to respond to emergencies.
- Waterproof Wearable Devices: The help buttons, available as pendants or wristbands, are waterproof, allowing users to wear them in the shower or bath.
- Two-Way Communication: The base units feature two-way voice communication, enabling direct interaction with ADT’s monitoring center during emergencies.
- Home Temperature Monitoring: Available in the Basic and Plus systems, this feature alerts users to significant changes in home temperature, which can be crucial for health and safety.
- Optional Fall Detection: For an additional fee, fall detection pendants can automatically alert ADT’s monitoring center if a fall is detected, even if the user cannot press the help button. This feature is available with the Medical Alert Plus and On-The-Go systems.
- Emergency Wall-Mount Buttons: Additional wall-mounted buttons can be installed in high-risk areas, such as bathrooms or staircases, providing extra protection within the home.
ADT’s medical alert systems are designed for easy self-installation, with customer support available to guide users through the process. Professional installation services are also offered for an additional fee.
These features collectively aim to provide users with reliable and immediate assistance during emergencies, enhancing safety and peace of mind both at home and on the go.
Ease of use
ADT’s medical alert systems are designed with simplicity and accessibility in mind, ensuring they are easy to use for seniors and their caregivers. Each system comes pre-configured for quick setup, with clear instructions included. While most users can install the systems themselves, ADT also offers professional installation for those who prefer additional assistance, available for a fee.
The wearable devices, including pendants and wristbands, are lightweight and waterproof, making them comfortable for daily use and safe to wear in the shower or bath. The single-button interface on both the wearables and the base units ensures effortless operation, allowing users to call for help with a single press.
The base stations feature two-way voice communication, enabling users to speak directly with ADT’s trained professionals during emergencies. The emergency wall-mount buttons, available for high-risk areas like bathrooms, add an extra layer of convenience and accessibility.
With reliable connectivity through landline, cellular, or GPS options (depending on the system), users can feel secure both at home and on the go. ADT’s thoughtful design and focus on user-friendly functionality make its medical alert systems an excellent choice for those seeking dependable and easy-to-operate emergency response solutions.
Customer Testimonials Taken from ADT’s Website
Customer Service
ADT’s customer support team is recognized for providing prompt and helpful assistance. Available 24/7 via phone and email, the team ensures that customers can reach them at any time for inquiries or issues. ADT offers separate contact numbers for support and sales to streamline communication.
For self-service options, the ADT website includes a comprehensive FAQ section and a variety of blog posts addressing common questions and concerns. Additionally, ADT maintains an active YouTube channel with instructional videos to guide customers through basic troubleshooting and system setup.
Phone Support
The support team can be reached via phone
Live Online Chat
You can reach their support via the live chat system on the website
The ADT customer service team offers email support
User Reviews
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Amy Sullvian
We make the best effort to present up-to-date information; however, the terms of each offer can be revised according to the service provider’s discretion. The above shall not be considered as an expert or professional advice for any matter.
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Thank you!
I have been using ADT med alert since 1998. I think they are great. They are all ways there for you when you need help. keep up the good work. don’t change anything.
We would like a system that would provide a call to a family member before notifying any emergency service and dispatching service personnel. I am familiar with ADT alarm service and I was the company representative to call before dispatching police. Do you have a plan that will work?
I wear a pace maker will these devices work??
I am going to be wheelchair-bound for about 10 more weeks. I’ll be going home on the 23rd and the people who have been taking care of my puppy seem to think they can force me into getting a security system or they won’t give me back my pup. Do I need the “Plus” gadget if I am only going to be in my apartment and around the block?
The plus device has fall detection which would probably be important for you to have for peace of mind and full, 24/7 safety
My father lives in Lyons;;NE and doesn’t have internet would this product work for him.?
My Father lives in Lyons,NE and doesn’t have internet would this product work for him?
Yes, as long as he doesn’t live in an area with poor cellular reception.
do u contact my family if i fall before u send emergency people to my home
Yes, ADT will contact your family before they send emergency help to your home. When activating your device, you’ll be asked to provide the information of your family members so they can decide if to send help.
Can you tell me what the limited range from base unit to help button is?
It depends which ADT device, on the ADT Mobile Response pendant, for example it’s 1,000 feet, and on the wristband it’s 500 feet
I need a device that can alert 911 if the patient cannot speak – ex, shortness of breath, heart attack. Can they just press the button without speaking and paramedics will come?
All you’ll need to do to call for help is press the button – no speaking required.
How far outside from the house does this work?
The range depends on the specific ADT device you choose as well as your specific type of environment. The range tends to be longer in rural areas and shorter in areas with more trees and buildings.
does panic button work away from home
Yes they do! They also offer wearable panic buttons and keychain panic buttons to send an alert to the ADT monitoring center