Medical Alert ReviewComprehensive coverage with 24/7 GPS monitoring
Optional fall detection & location tracking app
30-day trial, free shipping & activation
Stays on the line until help arrives
GPS sends help to wherever you are
Pros & Cons
- Home & Mobile packages
- Reliable products with battery backup
- Affordable options for every budget
- US based 24/7 responders offering fast response times
- Easy to set up and use
- 30-day money-back guarantee
- Free shipping and free month with annual plan
- Lightweight, waterproof wearable systems
- Free mobile app for caregivers and users
- No fitness tracking
Plans & Pricing
Medical Alert offers a variety of at-home and mobile options. Each medical alert system is available with a monthly plan, semi-annual plan, or annual plan. You’ll get the best deal when you decide to sign up for an annual contract as the prices are discounted.
Medical Alert offers two options for users who want an at-home medical alert system. You can choose whether you prefer an at-home medical alert that connects via landline or one that connects via cellular network. The cellular option works with AT&T, but there is no need to sign a separate contract with them. Both options come both with a base station as well as a wearable button that can be worn on the wrist or as a necklace. The base station contains a two-way speaker for users to communicate with emergency response operators. The landline at-home medical alert option is less expensive, starting at just $19.95 per month with an annual plan. Medical Alert’s at-home cellular plan starts at $29.95 per month with an annual plan.
Medical Alert’s On-the-Go system comes in a convenient, all-in-one design. A button and two-way speaker are combined so there is no need to carry a separate mobile unit with your button. Advanced GPS location tracking enables emergency responders to find you anywhere, even if you’re unsure of your exact location. You can choose whether you’d prefer an On-the-Go system with two-day battery life or with five-day battery life. The alert has a 5 -day battery life starts at $39.95 per month with an annual plan.
On-the-Go + Button
Medical Alert’s On-the-Go + Button system is the same as the On-the-Go one described above. The only difference is that it comes with an extra button that you can choose to wear around your wrist or as a neck pendant. You’ll need to keep the mobile unit with you, as it contains the two-way speaker that allows you to communicate with emergency response operators. Battery life on this model lasts for up to five days, and the unit comes with a carrying case. Prices start at $39.95 per month for an annual plan.
Medical Alert by Connect America is the nation’s largest independent provider of personal medical alert systems. Trusted by hundreds of thousands of customers, Medical Alert is used by hospitals and other healthcare organizations throughout the country due to its variety of features: affordability, easy set-up, money-back guarantee, smartphone app, GPS, and device options.
Features and Functionality
Options for every lifestyle
Whether you’re seeking security in the comfort of your own home or you‘re looking to support your or your loved one’s active lifestyle, Medical Alert has you covered.
With all of Medical Alert’s products, a simple push of a button connects you instantly to a trained safety coordinator who assesses your situation and immediately sends the help you need. So whether you’ve suffered a serious injury or just want to notify a caretaker of your whereabouts, help is standing by.
- Equipment warranty
- Free shipment
With a two-way speakerphone alarm base that works with or without a landline and a water-resistant wrist and neck help buttons, Medical Alert’s Home systems help you feel safer than ever. Just press the help button on any system, and a safety coordinator will respond immediately.
Rest assured you’ll get the help you need wherever you go with a handheld mobile system, water-resistant wrist and neck lanyard, carrying case, charging cradle, and charging cord. Just press the help button on any of the systems to reach a trained operator.
Optional Fall detection
An essential for seniors, this invaluable feature ensures an emergency responder is immediately notified if you fall – even if you can’t press your button.
Smartphone monitoring for caregivers
Medical Alert has an optional smartphone app that uses GPS monitoring to track your whereabouts. This means you maintain your independence while ensuring your loved ones have the ultimate peace of mind that you’re safe wherever you go.
24/7 response center
Operators are available day or night, and you’ll never wait long for a response. All emergency responders are specially trained, and your safety is their priority.
Since many falls happen in the shower, Medical Alert’s pendants and fall detection buttons are all waterproof, which means you’ll stay safe in the shower, bath, and even the pool.
When time is of the essence, you need crystal clear two-way communication with an operator. In addition, you’ll get reliable cellular connectivity and battery backup for power outage protection.
30-Day Money-back guarantee
If for some reason you aren’t 100% satisfied with your Mobile Alert product, you can cancel your plan any time. If you cancel within 30 days, you’ll get a full refund.
Medical Alert has a broader coverage range than most medical alert system providers and offers protection plans at little cost with options for replacement buttons, extra batteries and more. In addition to covering the entire 50 states, Medical Alert is also fully functional across Canada, Puerto Rico, and the Virgin Islands.
Ease of Use
Medical Alert’s products are easy for all ages to set up and use. Installation is a breeze, thanks to the simple step-by-step instructions included with your shipment. Additionally, Medical Alert offers complimentary installation guidance for those who need it. Using the neck or wrist help buttons couldn’t be easier. Simply press your help button, and a highly trained safety coordinator will respond immediately.
Medical Alert understands that emergencies don’t just happen during normal business hours. That’s why emergency responders are available 24/7. Whether you’re experiencing a medical emergency, fire, or break-in, someone is always standing by to help.
You can reach out to someone via phone or email, and Medical Alert also has a good FAQ section right on the site. Users can ask for help installing the system, downloading the free mobile app, or using the system itself, as well as any other questions, and the Medical Alert staff will help. There are even product guides with detailed instructions for each of the systems online.
24/7 Help & SupportThe company’s agents can be reached at any time.
Phone SupportThe emergency responders and the sales team can both be reached via phone.
Video TutorialsA few videos are present on the company’s YouTube channel.
FAQA FAQ section is also present on the company website.
With affordable options to suit every lifestyle, a superior support team available 24/7, and a full money-back guarantee, it’s no wonder Medical Alert is one of the leading independent providers of emergency medical alert systems. Enjoy the independence you love and the security you need knowing that help is always just a button push away.
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is there a charge for accidentally setting off the alarm?
The unit that integrates with the landline: The person is outside a lot. There is about an acre of land here. What is the range for device? If there should be an emergency on the far end of their property. About 250 feet
What is the cost of the base equipment that must be installed in the home?
Is fall detection automatically included with MedicalAlert?
Can MedicalAlert contact my friend or relative instead of sending an ambulance?
Our Family and Church Family is quite large, is there a limit to how many people can use this GPS app once it is all set up?
can the wrist button call the local emergency service instead of being connected to a person with your company?
How far from the base can you be heard by the emergency team.amd/or speak through wrist watch?
The on-the-go device has a two-way-speaker within it. This device is designed to be worn around the neck.
Can the wrist button include the fall alert? Some companies don’t.
Yes, the wrist button includes the alert fall.
Can I suspend my service for several months while I’m out of the country?
Do I need a landline to use MedicalAlert?
Does a pacemaker interfere with your device
Do Operators answer in Spanish, for spanish customers?
What carrier is used? We have a system that uses AT&T, but doesn’t work inside the house, because there aren’t any AT&T towers near by
My wife has a stomach and can’t project her voice, if she can talk at all. What do you provide for mute people?
Is there fall alert included in the wrist button? Some companies only have it in the necklace
Yes, the button is interchangeable between the necklace and bracelet.