- author: Amy Sullvian
Medical Alert by Connect America is one of the nation’s largest providers of personal medical alert systems. Trusted by hundreds of thousands of customers, Medical Alert is used by hospitals and other healthcare organizations throughout the country due to its variety of features: affordability, easy set-up, money-back guarantee, smartphone app, GPS, and device options.
Plans & Pricing
Medical Alert offers a full suite of affordable, easy-to-use systems designed to keep you or your loved one safe at home and on the go.
At Home System with Landline
With this affordable plan, you get a base unit that integrates directly with your landline, a wearable emergency wrist and neck pendant, 24/7 protection, and two-way speaker. Pricing is as follows:
- $18.29/month with an annual subscription
- $19.95/month with a semi-annual subscription
- $22.95/ month with a monthly subscription
At Home System without Landline
This plan features a base unit that plugs directly into an outlet, a wearable emergency wrist and neck pendant, 24/7 protection, and two-way speaker communication. This package doesn’t require a landline or a big budget. The prices are:
- $27.45/month with an annual subscription
- $29.95/month with a semi-annual subscription
- $32.95/month with a monthly subscription
On the Go System: MobileElite
Perfect for those seeking total independence, this package includes a handheld device and carrying case, lightweight wearable emergency wrist and neck pendants with a help button, and GPS location tracking. With MobileElite, you’ll always feel safe, from the shower to the supermarket. Plan pricing is:
- $32.04/month with an annual subscription
- $34.95/month with a semi-annual subscription
- $37.95/month with a monthly subscription
On The Go – Lite
Medical Alert is now offering a new product called the On The Go – Lite. This ultra-lightweight mobile model is an all-in-one system. It’s one pendant button that incorporates a two-way speaker. It requires neither cellphone or landline to operate and features GPS technology so that help can always find you. Automatic fall detection can be added as well. Note that this product is not available to order online – only by phone. It’s available for $34.95 per month.
Features and Functionality
Options for every lifestyle
Whether you’re seeking security in the comfort of your own home or you‘re looking to support your or your loved one’s on-the-go lifestyle, Medical Alert has you covered.
With all of Medical Alert’s products, a simple push of a button connects you instantly to a trained operator who assesses your situation and immediately sends the help you need. So whether you’ve suffered a serious injury or just want to notify a caretaker of your whereabouts, help is standing by.
At home systems
With a two-way speakerphone alarm base that works with or without a landline and a water-resistant wrist and neck pendants, Medical Alert’s at home systems help you feel safer than ever. Just press the help button on any device, and an operator will respond immediately.
Rest assured you’ll get the help you need wherever you go with a handheld mobile device, water-resistant wrist and neck pendants, carrying case, charging cradle, and charging cord. Just press the help button on any of the devices to reach a trained operator.
Automatic fall detection
An essential for seniors, this invaluable feature ensures an emergency responder is immediately notified if you fall – even if you can’t press your button.
Smart phone monitoring for caregivers
Medical Alert has a helpful smart phone app that uses GPS monitoring to track your whereabouts. This means you maintain your independence while ensuring your loved ones have the ultimate peace of mind that you’re safe wherever you go.
24/7 response center
Operators are available day or night, and you’ll never wait long for a response. All emergency responders are specially trained, and your safety is their priority.
Since many falls happen in the shower, Medical Alert’s pendants and fall detection buttons are all waterproof, which means you’ll stay safe in the shower, bath, and even the pool.
When time is of the essence, you need crystal clear two-way communication with an operator. In addition, you’ll get reliable cellular connectivity and battery backup for power outage protection.
If for some reason you aren’t 100% satisfied with your Mobile Alert product, you can cancel your plan any time. If you cancel within 30 days, you’ll get a full refund.
Ease of Use
Customers rave about how easy Medical Alert’s products are to use. Set up is a breeze thanks to the simple step-by-step instructions included with your shipment. Using the neck or wrist devices couldn’t be easier. Simply press your help button, and a highly trained operator will respond immediately.
Pros & Cons
- At home & on-the-go packages
- Reliable products with battery backup
- Affordable options for every budget
- Fast response times
- Easy to set up and use
- No fitness tracking
Medical Alert understands that emergencies don’t just happen during normal business hours. That’s why emergency responders are available 24/7. Whether you’re experiencing a medical emergency, fire, or break-in, someone is always standing by to help.
And for those with questions about the products and services, they’ve got email and phone support teams, plus tons of helpful how-to video tutorials. There is also a comprehensive FAQ section on the website.
24/7 Help & SupportThe company’s agents can be reached at any time.
Phone SupportThe emergency responders and the sales team can both be reached via phone.
Video TutorialsA few videos are present on the company’s YouTube channel.
FAQA FAQ section is also present on the company website.
With affordable options to suit every lifestyle, a superior support team available 24/7, and a full money-back guarantee, it’s no wonder Medical Alert is one of the leading independent providers of emergency medical alert systems. Enjoy the independence you love and the security you need knowing that help is always just a button push away.