- author: Amy Sullvian
Medical Alert by Connect America is the nation’s largest independent provider of personal medical alert systems. Trusted by hundreds of thousands of customers, Medical Alert is used by hospitals and other healthcare organizations throughout the country due to its variety of features: affordability, easy set-up, money-back guarantee, smartphone app, GPS, and device options.
Plans & Pricing
Medical Alert offers a variety of at-home and mobile options. Each medical alert system is available with a monthly plan, semi-annual plan, or annual plan. You’ll get the best deal when you decide to sign up for an annual contract as the prices are discounted.
Medical Alert offers two options for users who want an at-home medical alert system. You can choose whether you prefer an at-home medical alert that connects via landline or one that connects via cellular network. The cellular option works with AT&T, but there is no need to sign a separate contract with them. Both options come both with a base station as well as a wearable button that can be worn on the wrist or as a necklace. The base station contains a two-way speaker for users to communicate with emergency response operators. The landline at-home medical alert option is less expensive, starting at just $19.95 per month with an annual plan. Medical Alert’s at-home cellular plan starts at $29.95 per month with an annual plan.
Medical Alert’s On-the-Go system comes in a convenient, all-in-one design. A button and two-way speaker are combined so there is no need to carry a separate mobile unit with your button. Advanced GPS location tracking enables emergency responders to find you anywhere, even if you’re unsure of your exact location. You can choose whether you’d prefer an On-the-Go system with two-day battery life or with five-day battery life. The alert with the two-day battery life starts at $34.95 per month with an annual plan, whereas the five-day batter life option is available starting at $37.95 per month with an annual plan.
On-the-Go + Button
Medical Alert’s On-the-Go + Button system is the same as the On-the-Go one described above. The only difference is that it comes with an extra button that you can choose to wear around your wrist or as a neck pendant. You’ll need to keep the mobile unit with you, as it contains the two-way speaker that allows you to communicate with emergency response operators. Battery life on this model lasts for up to five days, and the unit comes with a carrying case. Prices start at $39.95 per month for an annual plan.
Features and Functionality
Options for every lifestyle
Whether you’re seeking security in the comfort of your own home or you‘re looking to support your or your loved one’s on-the-go lifestyle, Medical Alert has you covered.
With all of Medical Alert’s products, a simple push of a button connects you instantly to a trained operator who assesses your situation and immediately sends the help you need. So whether you’ve suffered a serious injury or just want to notify a caretaker of your whereabouts, help is standing by.
At home systems
With a two-way speakerphone alarm base that works with or without a landline and a water-resistant wrist and neck pendants, Medical Alert’s at home systems help you feel safer than ever. Just press the help button on any device, and an operator will respond immediately.
Rest assured you’ll get the help you need wherever you go with a handheld mobile device, water-resistant wrist and neck pendants, carrying case, charging cradle, and charging cord. Just press the help button on any of the devices to reach a trained operator.
An essential for seniors, this invaluable feature ensures an emergency responder is immediately notified if you fall – even if you can’t press your button.
Smartphone monitoring for caregivers
Medical Alert has an optional smartphone app that uses GPS monitoring to track your whereabouts. This means you maintain your independence while ensuring your loved ones have the ultimate peace of mind that you’re safe wherever you go.
24/7 response center
Operators are available day or night, and you’ll never wait long for a response. All emergency responders are specially trained, and your safety is their priority.
Since many falls happen in the shower, Medical Alert’s pendants and fall detection buttons are all waterproof, which means you’ll stay safe in the shower, bath, and even the pool.
When time is of the essence, you need crystal clear two-way communication with an operator. In addition, you’ll get reliable cellular connectivity and battery backup for power outage protection.
If for some reason you aren’t 100% satisfied with your Mobile Alert product, you can cancel your plan any time. If you cancel within 30 days, you’ll get a full refund.
Ease of Use
Customers rave about how easy Medical Alert’s products are to use. Set up is a breeze thanks to the simple step-by-step instructions included with your shipment. Using the neck or wrist devices couldn’t be easier. Simply press your help button, and a highly trained operator will respond immediately.
Pros & Cons
- At home & on-the-go packages
- Reliable products with battery backup
- Affordable options for every budget
- Fast response times
- Easy to set up and use
- No fitness tracking
Medical Alert understands that emergencies don’t just happen during normal business hours. That’s why emergency responders are available 24/7. Whether you’re experiencing a medical emergency, fire, or break-in, someone is always standing by to help.
And for those with questions about the products and services, they’ve got email and phone support teams, plus tons of helpful how-to video tutorials. There is also a comprehensive FAQ section on the website.
24/7 Help & SupportThe company’s agents can be reached at any time.
Phone SupportThe emergency responders and the sales team can both be reached via phone.
Video TutorialsA few videos are present on the company’s YouTube channel.
FAQA FAQ section is also present on the company website.
With affordable options to suit every lifestyle, a superior support team available 24/7, and a full money-back guarantee, it’s no wonder Medical Alert is one of the leading independent providers of emergency medical alert systems. Enjoy the independence you love and the security you need knowing that help is always just a button push away.