One Call Alert Review

flag Nationwide in-home and mobile coverage
  • Free equipment, activation, & shipping
  • Flexible payment options
  • Help from US-based professionals
  • A+ BBB accredited business
GOOD FOR
Mobile protection
Support
8 /10
MONEY BACK
30 day trial
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  • author: Nina Livelo
  • 20.08.19
  • Comments
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Rating

  • "Price"
    10 /10
  • "Features"
    8.5 /10
  • "Ease of USe"
    10 /10
  • "Help and Support"
    8 /10

Overview

For over 20 years One Call Alert and their sister brand, American Medical ID, have provided top-level medical alert systems to seniors aging at home. Offering personalized emergency response plans, comforting US-based emergency operators, and the most recent medical alert technology, One Call Alert regularly receives customer praise. In addition to being cited as a Top Value brand by Consumer Digest, they are also an A+ rated Better Business Bureau accredited business.

Plans & Pricing

One Call Alert offers three emergency response plans that cover in-home and mobile support to fit your lifestyle. There are no fees for activation, installation, or equipment, which means you only pay for monthly monitoring. You can even add a second user/device to your plan for free when you subscribe to an annual or quarterly billing schedule. You can also upgrade any plan to include automatic fall detection for an addition $10 per month.

In-home devices come with a lifetime warranty that covers “wear and tear” and mobile devices are covered by a one-year warranty. If you’re not sure which plan is right for you, you can try One Call Alert for free for 30 days. The brand also requires no long-term contracts and offers free cancellation.

Learn more about the three medical alert plans offered by One Call Alert below.

In-Home Wireless

The in-home wireless plan includes a base console and one waterproof help button that can be worn as a wristband or pendant. It covers a radius of 600 feet, without any need for a landline or Internet. One Call Alert offers three flexible payment plans:

  • Annual – $29.95 per month, billed annually
  • Quarterly – $32.95 per month, billed every three months
  • Monthly – $34.95 per month, billed monthly

Complete Protection

This is One Call Alert’s most popular coverage plan. It comes with an in-home monitoring base console and waterproof help button as well as a ResCube Pro mobile medical alert device and charging cradle. Choose between three flexible payment plans:

  • Annual – $36.95 per month, billed annually
  • Quarterly – $39.95 per month, billed every three months
  • Monthly – $41.95 per month, billed monthly

Mobile On-the-go

The mobile on-the-go plan caters to active seniors who need support outside of the home. It includes a waterproof ResCube Pro mobile medical alert pendant that features 2-way communication and GPS tracking. It also comes with a charging cradle. Choose between these payment plans:

  • Annual – $32.40 per month, billed annually
  • Quarterly – $34.95 per month, billed every three months
  • Monthly – $37.95 per month, billed monthly

In-Home Wireless
$29.95/mo
Complete Protection
$36.95/mo
Mobile On-the-Go
$32.40/mo

Features and Functionality

Coverage

One Call Alert relies entirely on AT&T’s nationwide service for its in-home and mobile devices. No need for a landline or Wi-Fi. While mobile devices protect you no matter where you go, in-home wearable devices have a coverage radius of 600 feet from the base console, including outdoor areas like the front and back yards. It’s recommended to place the base console near the center of your household.

Optional Automatic Fall Detection

For an additional $10 per month, you can upgrade to automatic fall detection. These devices can sense when the wearer falls and automatically calls an emergency response operator to proceed with your emergency plan.

GPS monitoring

When you subscribe to the mobile on-the-go plan, your device is monitored by GPS 100% of the time so that One Call Alert’s emergency operators, EMT, and loved one know where to find you in case of emergency. You and your loved ones can track the activity of your mobile device using your online EverThere account.

US-based emergency call centers

Every time a help button is pushed, users hear the comforting voice of a US-based professional medical emergency operator.

Waterproof wearable devices

All of One Call Alert’s wearable medical alert devices are waterproof to cover you in slippery, high-risk places, such as bathrooms and kitchens.

Personalized response

Upon subscribing to a One Call Alert emergency response plan, you will be asked to personalize your care plan. List your approved caregivers, including family, friends, or neighbors and detail your medical history. When you push your help button, the operator will ask you if you’d like to contact your caregivers or call emergency services. If you are unable to speak or the operator cannot hear you, EMT will be dispatched by default.

Battery Life

Wearable in-home devices have a battery life of over five years. There is no need to charge them and, because the devices are monitored, customer support agents will be notified of a low battery and will automatically send you a new device.

The mobile device has a battery life of about 36 hours. It’s recommended to charge your device every night by placing it in the charging cradle. It takes about 4 hours for the device to recharge completely.

2-way talk

In-home base consoles and mobile devices each come with 2-way talk speakers so that you can easily communicate with One Call Alert operators. Their microphones are powerful and can pick up activity from the other room.

Ease of Use

One of the reasons One Call Alert consistently receives such great customer reviews is because their medical alert system is simple and intuitive. All devices come programmed and ready to use, taking less than 10 minutes to set up. To set up the base console, all you have to do it plug it into an electrical outlet and attach two phone cords.

Those who subscribe to the mobile plans can easily track GPS activity on their personal EverThere account.

Pros & Cons

  • Great value for the services offered
  • AT&T provides extensive, hassle-free coverage
  • Customize your emergency action plan
  • A+ rating by BBB
  • Few advanced features

Customer support

One Medical Alert consistently ranks high in customer service, with great reviews on Angie’s List and an A+ rating with the Better Business Bureau. You can contact them by phone or online during business hours, 8 am to 6 pm CST, Monday through Friday and you can find additional support in their FAQ, their blog, and on Facebook, Pinterest, and Twitter.

  • Phone Support
    There is phone support on weekdays during business hours.
  • Email
    Reach a customer support agent via email by filling out a message form on the "Contact Us" page of their website.
  • FAQ
    There is an FAQ section on the One Call Alert website.
  • Blog
    You can learn more about topics in aging and security on their blog.

Final Word

Seniors aging at home and their loved ones will choose One Call Alert if they are looking for a low-cost, basic medical alert system. Though this company does not offer any advanced safety features besides optional automatic fall detection, their service is reliable and efficient. Customers can take advantage of their 30-day free trial and their flexible payment plans when testing the product. There are no contracts or cancellation fees, so changing your mind is easy.

Another benefit of One Call Alert is that all of their plans run on the AT&T nationwide wireless network, so customers don’t have to deal with tricky landlines and Wi-Fi. All devices are conveniently compatible, as well, so all your devices will work together seamlessly.

Nina-writer
Nina Livelo
author

Nina Livelo grew up in an environment that prioritized safety in the home. She has since devoted her writing career to reviewing lifestyle and consumer products and services

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