Medical Guardian Review

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  • 24/7 U.S. based monitoring
  • GPS and fall detection available
  • *NEW* smartwatch with custom reminders
  • Landline-free protection is also offered
GOOD FOR
Mobile protection
Support
10 /10
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30-day offer
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  • author: Amy Sullvian
  • 05.06.18
  • Comments
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Rating

  • "Price"
    9.5 /10
  • "Features"
    9.5 /10
  • "Ease of USe"
    9 /10
  • "Help and Support"
    10 /10

Overview

Medical Guardian has been one of the leaders in the medical alert systems industry for a while now. The mobile emergency button combines the powers of GPS, Wi-Fi, and cellular networks to connect to emergency responders instantly, and also identify your precise location if need be.

Plans & Pricing

Classic Guardian

The Classic Guardian is the lowest cost option with a typical home base station. The landline connection is a must for this package and you receive a range of 1300 ft. 2-way voice communication and fall detection are also included. It has a 30-hour backup battery life in case of a power outage. The wearable pendant is waterproof and can be worn in the shower or bath. The monthly payment plan for this package starts at $29.95 per day, whereas the quarterly and annual ones cost $89.95 per quarter and $329.45 per annum respectively.

Home Guardian

This package has a cellular connection — no landline required — and comes with a 600 ft. range. It has a 30-hour backup battery life, supports 2-way voice communication and boasts fall detection as well. The AT&T cellular service is included with your subscription to provide wireless access to the 24/7 monitoring team. The monthly Home Guardian subscription is considered the best value, costing $34.95 per month, $104.85/quarter, or $384.45/year for an annual subscription.

Family Guardian

The Family Guardian plan is an advanced monitoring plan that allows family, friends, and caregivers to be aware of the client’s activity and health throughout the day. An app sends notifications to the family’s smartphone and email. To subscribe to the Family Guardian plan, you can either pay $79.95 every month, $239.85 every quarter, or $879.45 every year. The package comes with a cellular connection, carries a range of 1300 feet, can run 32 hours on a full charge and contains activity sensors and fall detection.

Mobile Guardian

The Mobile Guardian is a portable device that is small enough to be kept in a pocket or purse, as well as a waterproof pendant. It comes with a cellular connection, supports two-way communication (with adjustable volume speaker), and the GPS location tracking allows help to reach you even if you’re not at home. The Mobile Guardian is a GPS-enabled alert available for $49.95 per month, $149.85 per quarter, or $549.45 per year.

Active Guardian

This plan offers an all-in-one protection system. It comes with both GPS and WiFi, as well as optional fall detection capabilities. This lightweight mobile device is waterproof and has a built-in two-way speaker. The battery lasts for up to 5 days before it needs to be recharged. The Active Guardian plan is $44.95/month, $124.85 per quarter, or $494.45 per year.

Freedom Guardian

The Freecom Guardian is designed as a watch and features large touch-screen icons for ease of use. This makes it both discreet and stylish. It includes advanced location tracking (through WiFi and GPS), the ability to set reminders and alerts (such as to take medication), a text-to-speech messaging option, and even weather forecast. The Companion Mobile App means family members can contact their loved one, get alerts, and be aware of their location and schedule.  The Freedom Guardian is available for $44.95/month, $134.85/quarter, or $494.45 annually.

Classic Guardian
$29.95
Home Guardian
$34.95
Family Guardian
$79.95
Mobile Guardian
$49.95
Active Guardian
$44.95
Freedom Guardian
$44.95

Features and Functionality

Medical Guardian offers plans with either in-home protection only or in-home and on-the-go protection. Some of their in-home plans’ most worth-mentioning features are:

24/7 monitoring

All of the company’s monitoring centers are based within the US and the highly vetted and trained operators are available 24/7 for any emergencies.

Crystal clear 2-way communication

All medical guardian devices enable clear 2-way communication via the built-in speaker. You can also adjust the volume of the speaker according to your preferences and get connected to an emergency respondent with the single click of a button.

Power outage protection

All devices come with a substantial amount of back up battery power (can vary depending on the subscription) which allows you to be protected even when the power is out.

Landline-free protection

Even if you don’t have a landline, you can get all the medical emergency features using a cellular subscription. The company uses the AT&T service to offer you wireless support 24/7.

Activity sensors

The Family Guardian package also includes activity sensors which allow family, friends, and other caregivers to stay updated throughout the day with your different levels of activity.

Family Guardian application

The Family Guardian application can be downloaded for desktops/laptops, smartphones, and tablets. It can act as a self-monitored or professionally monitored service.

On-the-go protection is offered with the Mobile Guardian and Active Guardian plans. Here are some of the features that come in these packages in addition to the ones mentioned above:

GPS location tracking

The mobile guardian device makes use of your mobile’s GPS to pinpoint your location and sends help right where you are.

Dependable cellular connectivity

The company makes use of AT&T’s reliable cellular service to offer you wireless, 24/7 access to all the company’s monitoring centers.

Limitless Icons Jewelry Collection

For those who prefer something discreet and stylish but don’t want the Freedom Guardian watch-style device, there is this special jewelry collection. These attractive necklaces disguise your medical alert pendant by dressing them up as black onyx and gold, white mother of pearl and gold, and turquoise and silver, among other options.  Each necklace features a magnetic clasp that is easy to use.

Ease of Use

The devices need to be charged prior to use and the charging time normally ranges between three to four hours. For activation, you will have to call at the company’s toll-free number and share a few details like name, address and phone number. Within a few moments, your account should get activated. Getting help is as easy as pressing a button and the devices are very sleek and stylish.

Pros & Cons

  • Dependable cellular connectivity
  • Up to 1,300 feet signal range
  • Both in-home and on-the-go packages
  • Family guardian application
  • Up to 120 hours of battery life
  • Stylish watch and jeweled pendant options available
  • Prices are a bit steep

Customer support

Medical Guardian has a very well-trained, highly-responsive support team which can be reached via phone call during office hours (9am-9pm EST). Their monitoring server agents are available 24/7 however. The representatives offer billing and tech support as well. More information can be retrieved via the company blog and/or the FAQ section present on the company website. There are also plenty of helpful tutorials available on YouTube.

  • 24/7 Help & Support
    Their monitoring server agents are available 24/7.
  • Phone Support
    The company officials can be reached via phone during office hours (9am-9pm EST).
  • Live Online Chat
    There is an online chat feature available to reach customer service.
  • Email
    Customers can email them via a ticketing service.
  • Video Tutorials
    There are tutorial videos available on YouTube.
  • Blog
    A heavily detailed FAQ section is available on the company website.

Final Word

Medical Guardian is a modern medical alert system provider which manufactures systems that can provide protection within your home and anywhere you decide to go. Their prices might be a bit high compared to the competition, but they boast feature-rich solutions that make it tough for their competitors to keep up.

amy
Amy Sullvian
author

Amy has been working in the medical field since she qualified as a paramedic. She now works as a private consultant in geriatrics. She is a regular contributor to medical magazines and is currently working on a book dealing with geriatrics.

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