MobileHelp
About the brand
MobileHelp is an award-winning medical alert provider offering reliable solutions for home and on-the-go safety. With options for landline, GPS, and cellular-based plans, they cater to various lifestyles. Known for user-friendly devices and exceptional service, MobileHelp consistently ranks as a top choice for dependable emergency support.
Price
Ease of use
Features
Service
Overall
On-the-Go
Fall Detection
24/7 Monitoring
Pros
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Product quiz available to match you with best product
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Both cellular and landline protection on offer
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US-based emergency call center
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Free lockbox & free equipment
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Award winning protection
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Caregiver tracking, automatic fall detection & other top features
Cons
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Automatic fall detection costs an extra $5.50/month
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No carbon monoxide or smoke detection
In-depth review
Features and Functionality
Product Quiz
MobileHelp offers a Product Quiz on their website, designed to guide users to the best product for their needs. By answering a short questionnaire about your lifestyle and safety preferences, the quiz matches you with the most suitable MobileHelp system. Click here to take it and get matched with the right product for your needs.
Cellular base station
The cellular base station is the hub for many MobileHelp systems, providing reliable, landline-free protection. It features:
- Emergency, Reset, and Test Buttons: Ensures easy operation and system checks.
- Two-Way Speaker with Volume Control: Allows direct communication with U.S.-based emergency operators, ensuring clear conversations during emergencies.
Landline-free protection
MobileHelp systems utilize the AT&T cellular network, eliminating the need for a landline connection. This feature ensures nationwide coverage for users, providing flexibility and accessibility wherever AT&T service is available.
MobileHelp Connect
MobileHelp Connect is an online service that enhances communication and monitoring for caregivers and family members. It includes:
- Non-Emergency Alerts: Notifications about daily system usage and maintenance needs.
- System Status Updates: Real-time alerts about the operational status of the device.
- Location Detection Requests: Allows caregivers to pinpoint the user’s location.
- Emergency Alerts: Immediate notifications sent to specified caregivers during emergencies.
Activity tracking
MobileHelp’s activity tracking service allows users and authorized caregivers to monitor daily activity levels over time. Features include:
- Activity Insights: Track steps, movement, and patterns across days, weeks, months, and years.
- Caregiver Notifications: Alerts authorized caregivers about abnormal or concerning activity levels.
Automated fall detection
MobileHelp offers advanced fall detection technology via its wearable fall button, which is waterproof and lightweight. Features include:
- Compatibility with Devices: Works within 350 feet of a mobile device or 600 feet of Duo and Classic systems.
- Discount Offer: MobileHelp is currently offering 50% off fall detection.
Click here to get a free quote.
MDLive Telemedicine
MobileHelp has introduced MDLive Telemedicine as an optional add-on for just $9.95 per month. This service allows users to:
- Access 24/7 Virtual Consults: Consult with doctors about over 50 common medical issues.
- Use Multiple Platforms: Available via phone, computer, or tablet.
- Affordable Pricing: The flat $9.95 monthly fee applies regardless of medical insurance status.
This feature provides an affordable way to address non-urgent medical issues, adding significant value to the MobileHelp package.
Customer Testimonials Taken from MobileHelp’s Website
Limited Time Offer! Get a Free Quote + 1 Month Free
Customer Service
MobileHelp provides responsive and reliable customer support, ensuring users and caregivers can address technical or billing questions quickly. The support team is available via phone and through a convenient contact form on their website for both sales and customer service inquiries. Additionally, MobileHelp offers a live chat feature, allowing users to receive instant assistance online. For those seeking self-service options, the website includes a comprehensive FAQ section and a blog with helpful resources and tips. In case of emergencies, users can rely on the system’s help button for immediate assistance, connecting them to highly skilled emergency operators 24/7. MobileHelp’s commitment to support ensures peace of mind for customers and their families.
Phone Support
Customer support can be reached via phone
Live Online Chat
Live online chat is available
Email support is available
User Reviews
Average User Rating
A great system
I received mine this week and was extremely pleased how easy it was to set up. This exactly what I needed and now I finally feel safer. This is the system you need.
Love mine
I got mine in two days. Very easy to set up by myself. I feel safer now as I fell last week and laid there for a hour. Now I’ll get help right away.
A great system
I received mine this week and was extremely pleased how easy it was to set up. This exactly what I needed and now I finally feel safer. This is the system you need.
Write a review
Peter Stevens
We make the best effort to present up-to-date information; however, the terms of each offer can be revised according to the service provider’s discretion. The above shall not be considered as an expert or professional advice for any matter.
Price
Ease of use
Features
Service
Overall
Thank you!
Is there a watch instead of a necklace that has the fall detection on it?
what if the person needing this device, doesn’t have a cell phone, or internet at their home.
I currently have a Life Station product. I’ve had it for nearly 4 yrs since my wife died. I’ve never been happy with the response time when pressing the button. Often, 18 to 20 rings before someone responds.I have no landline. Cell phone only which I call a “dumb” phone ( calls and texts only ). Not a “smart” phone. I’m paying $25 a month for service. Please advise how your system might be a better option for me. Again, I’m looking for improved response time.
Thank you
is at&t required for service?
How long does it take for it to be delivered and installed?
mobilehelp says the fall response from the necklace has to be w/n 600′ of the set. i need something that travels w’o having to take the console everywhere i go. did i read that right? if i did that’s a deal breaker for me.
Does this work with Sprint mobile service?
Does your mobile help system have any features to assist the deaf or hard of hearing?
If my mother’s neighborhood does not get good AT&T reception then this is not the product for her, right? She had to switch to Verizon for that reason.
Thanks,
Do you have a product that works wherever the patient is located?
If the device stops working thru no fault on my part is there a charge for a replacement and how long does it take to get a new one. How long do the devices work does it need to be replaced often, is there a price guarantee or does the price often increase
Does this work outside the home, like when walking the dog?
Do you need to sign a contract with your system? If you fall in the backyard will the device automatically call for help.
what color is the necklace?
why can’t I read the reviews?
If I wanted to add the automatic fall detection button for $10 additional per month on the MobileHelp Solo, does that button get added to same light weight necklace that came with the unit or does the light weight necklace get replaced with a larger heavier necklace?
I live alone. I keep my doors locked.. Do you supply a lockbox so that emergency person can enter the house?
Does a lockbox come w/order of Mobile Help watch? Otherwise, how does the person in distress
get help?
Can you create a zoning alert. IE: If an elderly person leaves a designated area or wonders outside we would receive an alert on our phone?
Do you have an APP I can use fro tracking?
what if there is no cell service in the area? zip32112 florida
My husband and myself both need emergency alert systems. We need option without landline. I notice the information says 2 for 1 so would like a price including that.
Will MobileHelp still work if there is a power outage?
Are MobileHelp devices really waterproof?
At what depth of water is this viable and for how many minutes?
does medicARE PAY FOR A MEDICAL ALERT SYSTEM
Is this covered by Medicaid?
I have AT&T wireless service. I am considering getting this device for my mom who is very low tech. Will I get the warning on my phone when she presses the alert button?
You have a nice rating but, I didn;t see any number for how many people rated this system. How many years have you been in business?
How long is the battery life?
Is the MobileHelpDuo water proof ? Can It be worn in the shower without failure ? Is it the best choice for 24-hour coverage for an active husband-and wife couple in their 80’s ?
Does this system require internet service
I’m looking for a mobile device that can be worn as a necklace or bracelet with fall detection and GPS. Does the Solo fit those requirements? it looks like some of the other devices with GPS are only buttons that you have to carry so I wanted to double check.
What good is this system if the watch or pendant lack the fall alert feature in the bath or shower??
Need a fall detection device do you have that
I have found the devices used by my wife. after she passed away, the device was misplaced.
I need to know how to send it back.
I would like to cancel my mobile help contract. I no longer need it since I am living in a assisted living facility.
I do not have a cell phone. My landline service is with Spectrum. Will this work for the fall detection service at home and away?
I need to edit my payment information.
Have you ever learned about interference with a pacemaker? is it run on 4G?
MobileHelp’s alert systems are designed to minimize the risk of interference with a pacemaker, but if you do wear one, it’s still recommended that consult with your doctor.
Does your device have a 4 G chip?
MobileHelp uses a 4G LTE cellular network to connect their alerts to their monitoring center.
I have an problem with falling. Usually my husband helps me.When he can’t hear me calling for help I end up lying in place until I can crawl and manage to get to a place where I am comfortable. My latest fall was in the dark. I was trying to get to my bathroom. I ended up falling in an empty laundry basket where I urinated all over my self. I called for my husband over and over and he didn’t hear me. It took me at least an hour to get myself up and clean myself off. I can’t… Read more »
We’re very sorry to hear that you’ve been struggling, Mary. If you fall and can’t get up, the monitoring center may send emergency medical services. Upon falling, the 24/7 monitoring center will be the first to be notified and they’ll then decide who to send for help.
What is the difference between the Classic and Solo plans? Does the Solo come will automatic fall protection and classic does not (costs additional $10 a mon.)
The classic plan includes fall detection whereas the solo does not.
What is the difference between the Classic and Solo plans? Does the Solo have auto.att
Automatic fall detection or do you have to pay the extra $10 a month?
They are both medical alerts with 24/7 monitoring and emergency response but are slightly different – the solo plan for one, does not include fall detection, whereas the classic plan does. The Classic has a base station and no pendant, and the Solo does not have a base station but does have a pendant.
can you talk into the necklace button? my mom has terrible hearing and can’t hear the phone when the fall alert goes off and the response team is trying to contact her. i am looking for a two way necklace button that is loud enough for her to hear.
Yes, it has voice features to talk to your emergency contacts or to call 911, and be activated by simply pressing and holding the button on the necklace, allowing you to then speak into the microphone.
Does Medicare pay for this?
It depends on your specific plan!
I would like to know if I have local response for Hartland VT area.
MobileHelp does indeed have local response in Hartland, VT. Their monitoring center is located in Williston about 20 miles from Hartland, meaning they can quickly get to you.
What is the distance it covers?
Different devices cover different distances, the MobileHelp Solo covers 1,000 feet, MobileHelp Mobile covers 3,500 feet and the MobileHelp Smart Watch covers 500 feet.
I waant to talk to someone regarding my equipment
You can call them toll free 1-877-827-6207
If you cancel an annual subscription after six months, will a refund be issued for the unused portion?
Yes, you’ll be refunded with the relative amount for the time portion that you didn’t use the service.
Can the pendant be worn in the shower?
Yes it’s waterproof!