Lifeline Review

flag 30 day trial
  • Fast and dependable service you can trust

  • Personalized response plans

  • Industry leader serving 7.5 million people

  • Automatic fall detection available

Pros & Cons

  • Up to 7 days of battery life
  • Water-resistant products
  • Fast response times
  • Free caregiving mobile app
  • Trained Care Specialists available 24/7, 365
  • No carbon monoxide or smoke detection options offered
  • No feature for medication reminders

Plans & Pricing

The final price of each package is based on two factors – the number of services that you need and your connection (landline vs. cellular). Here are the details for each service and connection type:

HomeSafe Standard – Designed simply for home use, HomeSafe Standard medical alert system comes in the form of a wristband or a pendant. The price is $29.95/monthly and $44.95/monthly for landline and cellular connections, respectively. There is also a one-time activation fee of $50 involved with both plans.

HomeSafe with AutoAlert – HomeSafe with AutoAlert provides all the benefits of HomeSafe Standard, and is enhanced with an automatic fall detection technology, which sends an alert even if you can’t do it yourself. The price is $44.95/monthly and $58.95/monthly for landline and cellular connections, respectively, with a one-time $50 activation fee.

On the Go – Designed for more active people, Lifeline’s On the Go mobile solution offers all the perks of HomeSafe Standard and HomeSafe with AutoAlert, with the addition of GPS technology. This enables you to get help wherever you are – at home, or outside. The coverage extends to all places where the AT & T network coverage is available. The price is $49.95/monthly and $64.95/monthly for landline and cellular, respectively, plus a one-time $99.95 device fee.

Once you have chosen your product, the delivery will take two to five days, on average. All items can be refunded for the full price within 30 days of ordering. As for the setup, you have two options – self-installation or technical installation. If you choose self-installation, you’ll only have to pay for the shipping ($19.95). They will deliver a setup guide that will help you do everything yourself. Technical installation cost varies depending on the length of the appointment at your home.

Pricing Features

  • Equipment warranty
  • Free shipment

HomeSafe Standard Landline
$29.95/mo
HomeSafe Standard Cellular
$43.95/mo
HomeSafe with AutoAlert Landline
$44.95/mo
HomeSafe with AutoAlert Cellular
$58.95/mo
On the Go
$49.95/mo

Overview

Founded in 1974, Lifeline systems were the pioneers of personal emergency alarm systems for seniors. They were the first to provide personal alert services in North America and have remained the number one with the largest subscriber base today.

Rating

  • "Price"
    8.5 /10
  • "Features"
    8.5 /10
  • "Ease of Use"
    9 /10
  • "Help and Support"
    9 /10

Features and Functionality

In terms of features, Lifeline has got you covered no matter the circumstances. Depending on your needs and lifestyle, they offer a range of services that can alert others when you’re in trouble. Here are the details for each feature:

Monitoring

On the Go, the latest addition to the Lifeline product family, has 5 locating technologies, including built-in GPS. This amazing addition allows your friends, relatives, or caretakers to track your whereabouts. This helps you move around your favorite places freely while being sure that your loved ones know that you’re safe and reachable, wherever you go.

The device is enhanced with automatic fall detection that will automatically send an alert in case you fall and cannot press the button yourself. They are also water-resistant and can be worn in the shower, where falls are most common. Finally, the device works for both landline and mobile phones, meaning that you can contact your family members wherever you are.

Alerts

Sending distress signals makes the core of all the products at Lifeline. Each device, regardless of shape and type, is equipped with an alert button that is highly durable and safe to wear in the shower. Some products including HomeSafe with AutoAlert, and On the Go are enhanced with automatic fall detection, which detects a fall and notifies the response center if the user is unable to press their button. The response center is reachable 24/7, where trained and qualified care professionals are ready to assist with anything quickly and reliably.

Automatic Fall Detection

Most of Lifeline’s products are enhanced with automatic fall detection features, which automatically send alerts to the response center once a fall occurs. This helps make sure that help will be there, even if you can’t call for it yourself. The signal is designed to be strong enough to be sent from any corner of your home. The devices are all water and crash-resistant and have an extremely long battery life, which ensures that you’ll be safe 24/7.

Mobile App

There is a new Lifeline Cares app available for both Android and iOS devices. It allows caregivers, family, and friends to collaborate in managing their loved one’s care. For example, they can share notes with each other, view device status (such as if maintenance is needed), manage account information and pay bills, and more.

Ease of Use

All of the Lifeline’s devices are very intuitive and easy to use. There is only a single button to press to get assistance from the response center. The setup is also very easy to do with the help of the manual. If you prefer, however, you can ask a trained care professional to set it up for you for an additional fee.

Customer support

Lifeline offers premium customer support to clients. They can be reached via phone and email. Qualified professionals are reachable 24/7, 365, and there is also technical support available.

  • 24/7 Help & Support
    Support is available 24/7, 365.
  • Phone Support
    Support can be reached via a dedicated hotline found on the website.
  • Live Online Chat
    Live chat is available on the company website.
  • Email
    Email support response usually takes 1-2 business days.
  • Video Tutorials
    There are a number of videos on the brand’s YouTube channel and resources page of the website.
  • FAQ
    The comprehensive FAQ section provides answers to most questions.
  • Blog
    The blog is being updated rather inconsistently and features articles on various topics including work-life balance, care coordination, fall prevention, etc.

Final Word

Overall, Lifeline is an excellent choice for medical alert systems. The fact that the company is one of the oldest in the industry, combined with the vast experience and the high number of monthly subscribers makes it a very safe pick. The prices are competitive, and the customer reviews look solid. Finally, the company is constantly working on developing better products, which speaks of their maturity.

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Medical Alert
Pavel Aramyan
author

Pavel is a writer with over 5 years of experience in researching and comparing consumer products from a variety of industries.

We make the best effort to present up-to-date information; however, the terms of each offer can be revised according to the service provider’s discretion. The above shall not be considered as an expert or professional advice for any matter.
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