HelpButton Review
Reliable 4G LTE network by AT&TLong 5-day battery life
Mobile with no landline required
Easy false alarm cancellations
Accurate GPS location services
Pros & Cons
- Automatic weekly tests ensure the device’s functionality
- 100% mobile, no landline required
- Long-lasting 5-day battery
- 20 second response time
- 2 US-based TMA five diamond monitoring centers with EMT-certified dispatchers
- No online ordering
- Can only be worn as a necklace
- No advance payment discounts
Plans & Pricing
HelpButton offers three packages. Each plan is paid monthly, with no option or discounts for advance payment. All orders come with free shipping, automatic activation, and a 30-day money-back guarantee. To purchase you must contact a customer service agent, as it is not possible to purchase a HelpButton package online.
HelpButton Standard
The most basic plan comes with a wearable GPS and Wi-Fi-enabled medical alert system. The mobile device comes with unlimited talk time from AT&T’s 4G LTE network, 2-way voice, and a charging dock. The HelpButton Standard plan costs $29.95 per month, plus a one-time activation fee of $49.
HelpButton Select
The HelpButton Select plan comes with a wearable GPS and Wi-Fi-enabled medical alert system with automatic fall detection. The mobile device comes with unlimited talk time from AT&T’s 4G LTE network, 2-way voice, and a charging dock. The HelpButton Select plan costs $34.95 per month.
HelpButton Supreme
The most advanced plan comes with a wearable GPS and Wi-Fi-enable medical alert system with automatic fall detection. It also features a tracking technology called “Ally Locate” that allows designated caregivers to receive text-activated location alerts. The mobile device comes with unlimited talk time from AT&T’s 4G LTE network, 2-way voice, a charging dock, and a product protection plan that covers the $300 device replacement fee if the MAS is damaged or broken. The HelpButton Supreme plan costs $39.95 per month.
Overview
HelpButton is a relatively new medical alert system that has already earned a reputation for its quick response time and professional Care Specialists. Unlike other MAS that offer mobile and in-home service, HelpButton offers exclusively mobile devices designed for seniors who want to maintain an independent lifestyle.
HelpButton has two UL-listed, TMA-certified monitoring centers run by EMT-trained care specialists ready to respond to emergency alerts 24/7. This mobile MAS features some of the most precise pinpoint tracking technology that uses combines GPS and Wi-Fi to quickly and accurately locate your loved one.
Features and Functionality
TMA Award-Winning Monitoring
HelpButton MAS is powered by two UL-certified US-based monitoring centers, which have received the TMA Five Diamond certification for superior quality customer service. Care Specialists are EMT-certified and available 24/7.
Advanced Location Services
To accurately locate HelpButton users, devices are equipped with GPS and Wi-Fi-enabled location services, which pinpoint wearers quickly and accurately.
Wide-Coverage, Reliable Network
Powered by AT&T’s 4G LTE wireless network, HelpButton wearers are covered extensively across the United States and even have access to unlimited calls and talk time on their device.
Waterproof
Because the risk of dangerous falls increases in wet spaces, like the shower and bathroom, HelpButton’s wearable MAS is 100% waterproof and safe to wear in the shower.
False Alarm Cancellation
False alarms are inevitable, but canceling these calls can be done quickly and easily directly on the device.
Ally Locate
For HelpButton Supreme subscribers, Ally Locate is a location tracking technology that alerts loved ones to the wearer’s location. To use it, designated caregivers simply send a text to receive an automatic response containing a link to a Google map of the wearer’s immediate location.
Automatic Fall Detection
Subscribers of the HelpButton Select and HelpButton Supreme plans receive automatic fall detection-equipped devices. This means, that in case the wearer falls, a Care Specialist is automatically contacted and alerts are sent out to designated caregivers including family, friends, neighbors, and EMTs.
Silent Weekly Checks
To ensure that the device is functioning as it should, HelpButton devices perform silent automatic weekly check-ins with a monitoring center.
2-Way Voice
Wearers can communicate with remote Care Specialists directly on their wearable device via powerful 2-ways voice technology. In case the user is unable to communicate, designated caregivers will be automatically alerted and EMT will be dispatched to their location.
Long Battery Life
The battery on HelpButton devices lasts up to 5 days, though they recommend you charge it every night.
Pricing Features
- Equipment warranty
- Free shipment
Ease of Use
Wearers will find the MAS incredibly easy to use. The device is already activated by the time it arrives; just make a first test call to a monitoring center and it’s good to go. To charge the device, just rest it in the charging dock that plugs into the wall.
On the other hand, designated caregivers do not have a website or app they can use to monitor their loved one’s activity. The only tracking technology included is Ally Locate for HelpButton Supreme subscribers.
Customer support
HelpButton has received the TMA Five Diamond Certification for its high level of customer service. Customer service representatives, like Care Specialists, are available 24 hours per day and located in UL-listed, US-based monitor centers. Online customer service, however, is limited. To purchase a package, change your plan, or update account information, you must call the toll-free number to speak with a representative.
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24/7 Help & Support
Customer service agents are available 24/7. -
Phone Support
Prospective customers or current customers can call toll-free. -
FAQ
An online FAQ answers basic questions about HelpButton products, but calling is a better way to get information.
Final Word
HelpButton MAS is a good option for seniors who wish to maintain an independent lifestyle. Unlike other medical alert systems, they only offer one device that is entirely mobile and features a 5-day battery life. The strongest features of HelpButton include a quick 20-second response time, award-winning monitoring, advanced location services, and optional automatic fall detection.
Although HelpButton offers no discounts for advance payment (monthly payments only), their packages are still reasonably priced, compared to competitors. At only $39.95, their most advanced package even saves you a $49 activation fee and the potential $300 replacement fee in case the device is damaged or broken.
There are some drawbacks to HelpButton’s services, however, such as the fact that the device can only be worn as a pendant around the neck, can only be ordered over the phone, and comes with no simplified tracking system for designated caregivers.
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