ADT Plus
Written by
Jovan Glisic
About the brand
ADT Medical has been on the market for more than a 100 years, and it’s currently offering some of the most affordable medical alert systems in the US. The brand offers two at-home and one on-the-go option with coverage up to 600 feet with built in GPS technology. This review will be about the Medical Alert Plus option, which is an at-home system that monitors health conditions and alerts first responders in case anything is out of the ordinary. The great thing about the Med...ical Alert Plus system is that users don’t need to sign long-term contracts and can choose between monthly, quarterly, or yearly plans.
8.5
Price
9.0
Ease of use
8.5
Features
8.5
Service
8.6
Overall
Our Verdict
The ADT Medical Alert Plus is not one of the most sophisticated health security products out there, but it’s very simple, and easy to set up and use. It’s also one of the most affordable options on the market.
The Medical Alert Plus package doesn’t require a landline, and covers a range of up to 600 feet around the base. This allows users to walk around their house worry-free, and they can alert first responders or their loved ones as soon as something happens with a simple push of a button.
Pros
- Affordable, flexible pricing packages
- Optional fall detection available
- Extended GPS for those who like to be outside
Cons
- No mobile app available
- No medication reminders
- Customer support could be better
Products & Pricing
ADT offers three medical emergency safety packages.
Medical Alert Basic Plan
The Medical Alert Basic plan is a straightforward option for those who prefer a landline-based system. It supports in-home use and includes home temperature monitoring for added awareness. The pricing is $26.99/month with an annual billing special, marked down from $31.99/month.
Medical Alert Plus Plan
The Medical Alert Plus plan provides extended in-home coverage, making it suitable for individuals who spend time gardening or relaxing outdoors. It includes features like home temperature monitoring and optional fall detection, with no landline required. Pendant options allow for further personalization. This plan is available at $34.99/month with an annual billing special, reduced from $39.99/month.
On-The-Go Plan
The On-The-Go plan is a practical choice for those who are often out and about or want added mobility. It features a mobile base unit with GPS location capabilities and offers optional fall detection for added functionality. With no landline required, it’s adaptable to various lifestyles. Pendant options are also available for those who prefer wearable solutions. The plan is priced at $36.99/month with an annual billing special, down from $41.99/month.
Each plan is tailored to specific needs, ensuring peace of mind for both you and your loved ones.
obile device that works nationwide, wherever AT&T cellular service is available.
Warranty/Protection Plan
For active ADT customers, ADT offers a free premium protection plan that covers all devices and accessories. The plan covers the replacement of devices or accessories for a variety of reasons for free or for a small deductible.
Discount Disclaimer
Requires a month-to-month agreement. Excludes taxes. First-month monitoring due at time of purchase. Limited to one discounted Fall Detection Pendant only. For additional details visit adt.com/about-adt/legal/home-health-term-and-conditions
Fall detection pendant does not detect 100% of falls.
In-depth review
Features and Functionality
The Medical Alert Plus system from ADT offers a number of helpful features and functions that puts users at ease. Some of the features included in the Medical Alert Plus system include home temperature monitoring, up to 600 feet of range, optional fall detection, and best of all – no landline is required. The standard package comes with one wristband or pendant, however, you can choose additional pendants optionally, as well as the waterproof emergency wall mount button, and the ADT lockbox. Both of these are optional extras, however, they can be of great help. The ADT lockbox will allow select people to get hold of your house key in case of an emergency without damaging your doors or windows.
Monitoring
With the wristband monitor, and fall detection pendant, users can rest assured that they’recovered 24/7, and in case of an emergency, first responders will be notified as soon as anything happens.
Alerts
This system comes with a built-in temperature monitor in case of fire and or freezing temperatures. In case a fire starts, and temperatures inside the house start rising, the system will automatically alert authorities. The wristband and pendant include alert buttons where first responders try to get reach of the user via the base, and assess the situation. In case there’s no response from the user, first responders are sent directly to the home address of the user. The standard Medical Alert Plus package includes a base and a waterproof wristband or pendant, as well as a portable mobile device with two-way audio, cradle charger with power cord, and a mobile carrying case.
Ease of use
The great thing about the Medical Alert Plus system from ADT is the fact that it’s extremely easy to use, and there’s no installation procedure. Once the package is delivered to the user’s home, it’s a matter of plugging in the base and putting on the wristband or pendant.The equipment comes preinstalled, however, an instruction manual also comes with the package, so in case you’re not sure how to set up your Medical Alert Plus equipment, just read the instruction manual, and everything will be perfectly clear. The same applies to the additional extras.
Customer Service
Regarding help and support, ADT offers 24/7 chat support, however, instead of communicating with a live customer agent, you’ll get to chat with a digital assistant that offers limited information on products and services. Although live chat operators are available from 7AM until midnight, it’s likely that you’ll still need to phone ADT directly.
In order to reach a live customer service agent, you’ll need to contact ADT via phone call. The phone operators work 24 hours per day. The phone numbers you can use to reach ADT’s customer support are 1-800-521-1734 and 1-800-716-3640.
One of the biggest downsides of ADT’s help & support is the fact that you can’t reach them via email. To compensate, ADT’s website allows you to save a transcript of your live chat with their representative or digital assistant. On the other hand, the ADT website includes a wide range of video tutorials, as well as user guides and manuals.
Phone Support
The support team can be reached via phone.
The ADT customer service team offers email support.
User Reviews
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Write a reviewWe make the best effort to present up-to-date information; however, the terms of each offer can be revised according to the service provider’s discretion. The above shall not be considered as an expert or professional advice for any matter.
8.5
Price
9.0
Ease of use
8.5
Features
8.5
Service
8.6
Overall
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