Bay Alarm Medical Review
30 day risk free trialNo hidden fees or contracts
Fall detection available
Connect via landline or cellular
Professional monitoring
Pros & Cons
- Easy to install and use
- Variety of packages
- Great smartwatch option
- 100% waterproof
- Considerably small reset button
- Doesn't have the best home automation features
Plans & Pricing
There are four basic packages that you can avail of through Bay Alarm Medical. These are SOS Home, SOS Mobile, SOS Smartwatch, and SOS all-in-one. These packages start at a monthly fee of $24.95, $29.95, $34.95, and $39.95, respectively. However, these prices are for the most basic tiers. If you want to upgrade each plan, there are options for each package.
SOS Home
Let’s start with SOS Home. This is the best option for people on a budget and comes with 2-way calls, a standard help button, a 32-hour backup battery, an auto fall detection button, and a choice between a medical necklace or wrist button with a 1,000 square foot coverage area. The basic package uses a landline, but you can upgrade it to cellular for an extra $5 a month or $15 per month for a premium cellular connection.
SOS Mobile Package
The SOS Mobile package is great for people on the go. It comes with a simple device that isn’t bulky and easily fits into your pocket. The services use cellular, and you can choose the provider that works best in your area (AT&T or Verizon).
SOS Smartwatch Package
The SOS Smartwatch package comes with a sleek device that looks like your regular smartwatch. While it starts at $34.95 a month, you can pay a one-time cost of $149 for the device.
SOS All-In-One
For the best value, we recommend the SOS all-in-one package that bundles features from all the packages. This offers the most comprehensive protection and is available at a relatively affordable price. With this package, you get both at-home and mobile protection, which is what makes it stand out.
Bay Alarm also offers a free 30-day trial to test out the system. And while the products don’t come with a warranty, you can get one free device replacement every contractual year. Additionally, you might be able to get certain warranty plans depending on the package you get.
Overview
If you’ve been looking for a medical alert system, you may have heard about Bay Alarm. After all, they have remained one of the most popular options for seniors and older adults for many years. They have a wide range of medical products, from modern smartwatches with fall detection to in-home systems and more.
On top of that, they have some of the most affordable prices for their packages on the market today. With some of the best customer support and most reliable equipment in the industry, it’s no surprise that you may consider them for your needs. In this Bay Alarm review, we’ll get into the details of their security systems so you can determine if they’re the right option for you.
Features and Functionality
The reason Bay Alarm is so popular is that it can offer comprehensive protection, especially through the SOS All-in-One plan. All of these packages come with their own sets of equipment which you can use to keep yourself safe at home. To make it easier to understand how Bay Alarm works and whether it’s the right option for your need, let’s dive into the different features.
Monitoring
If you opt for the SOS Home plan, you get one piece of monitoring equipment. This package comes with a wearable help necklace and bracelet that comes with automatic fall detection. That way, in the event of an emergency, you can press the button (which is connected to the base unit) to call for help.
The basic option comes with a landline connection. But if you want a more reliable monitoring connection, you can opt for the cellular or premium cellular plan.
But if you want the best monitoring option, we recommend the SOS All-in-One Plan. This package uses a 4G LTE connection, which means that the connection is fast and reliable. If you want the best monitoring options possible, this plan can cover all of your needs.
Alerts
The help buttons that come with any of the Bay Alarm plans are great for sending alerts. Again, since you can opt for a 4G LTE Connection, you can rest assured that you can contact someone in the event of an emergency. On top of that, the team responds fast, so you can expect a team to help you with your needs right on time.
You can send quick alerts with the simple push of any of the buttons. This makes it very easy as you won’t need to do anything complicated to call for help. Whether you’re using the wearable necklace or bracelet, the mobile SOS device, or the smartwatch, you won’t have a hard time sending alerts in the event of an emergency.
Home Automation
The thing about Bay Alarm is that it doesn’t have the best home automation features. The only feature it offers close to-home automation is fall detection and the caregiver app. Since this is an affordable medical alert system, you can’t really expect the most robust set of automation features.
However, automatic fall detection is essential considering the number of people that fall victim to accidental falls yearly. On top of that, the caregiver app is great for tracking your ward and keeping a tab on them.
Ease of Use
Bay Alarm is known for being a simple and easy-to-use system. To start, you can go to their website and sign up for any of the packages within minutes. You can even opt for a 30-day trial to get the hang of the system before signing up for a contract.
And when it comes to using the system, it couldn’t get easier. For example, their medical SOS devices are very simple and contain just one button. So, if you need to alert someone quickly, these devices are great as you won’t need to go through different steps just to use it.
The only thing you may struggle with is the smartwatch. If you’ve never used a smartwatch before, the Bay Alarm option can be cumbersome. But rest assured that with some effort, you’ll eventually get used to utilizing all the features.
Customer support
Bay Alarm has great customer service. The phone lines are available from 6 AM to 5 PM from Monday to Friday and from 8 AM to 12 PM, then 12:30 PM to 4:30 PM on Saturdays PST. They have videos and guide on their page as well to answer your FAQs and common concerns.
To contact the Bay Alarm team, you can:
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24/7 Help & Support
The customer support team can be reached by phone -
Phone Support
1-877-522-9633 -
Email
You are able to email customer service via a ticketing service. -
Video Tutorials
There are many video tutorials available on the company’s YouTube channel. -
FAQ
A FAQ section is available on the company website. -
Blog
The company maintains an online blog.
Final Word
Bay Alarm offers a lot of upsides. They are affordable, easy to use, and offer various packages for your needs. You’ll easily find the Medical Alert System that works for you with Bay Alarm Medical, making them one of the easiest choices for people in need of a top-quality medical alert system.
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I am not interested in an in home device as I have help at home. What do you have for around the town? Is there a lesser price for two? One for my husband. Thanks and Blessings
Bay Alarm Medical also offers the SOS Mobile, which is small and lightweight pendant that can be worn around your neck or wrist, and is designed for on-the-go use.