One Call Alert
About the brand
For over 20 years, One Call Alert and its sister brand, American Medical ID, have been trusted providers of high-quality medical alert systems, supporting seniors aging at home with safety and independence. The company is known for offering personalized emergency response plans and U.S.-based emergency operators who deliver compassionate assistance during critical moments. One Call Alert leverages the latest in medical alert technology and consistently earns praise for custom...er satisfaction. Recognized as a Top Value Brand by Consumers Digest and maintaining an A+ rating with the Better Business Bureau, One Call Alert demonstrates its ongoing commitment to quality, reliability, and exceptional service.
Price
Ease of use
Features
Service
Overall
Pros
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Flexible subscription options
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Affordable pricing & competitive plans
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Optional fall detection & couples plans
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No long-term contracts
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Customize your emergency action plan
Cons
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Short one-year warranty
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Few advanced features
Products & Pricing
One Call Alert offers three emergency response plans that cover in-home and mobile support to fit your lifestyle. There are no fees for activation, installation, or equipment, which means you only pay for monthly monitoring. You can even add a second user/device to your plan for free when you subscribe to an annual or quarterly billing schedule. You can also upgrade any plan to include automatic fall detection for an additional $11 per month.
In-home devices come with a lifetime warranty that covers “wear and tear” and mobile devices are covered by a one-year warranty.
Learn more about the three medical alert plans offered by One Call Alert below.
In-Home Wireless
The in-home wireless plan includes a base console and one waterproof help button that can be worn as a wristband or pendant. It covers a radius of 1,300 feet, without any need for a landline or Internet. One Call Alert offers three flexible payment plans:
- Annual – $431.40, billed annually
- Quarterly – $116.85, billed every three months
- Monthly – $19.95 per month, billed monthly
Complete Protection
This is One Call Alert’s most popular coverage plan. It comes with an in-home monitoring base console, a waterproof help button, mobile GPS device is included, and a charging cradle. Choose between three flexible payment plans:
- Annual – $575.40, billed annually
- Quarterly – $152.85, billed every three months
- Monthly – $52.95 per month, billed monthly
Mobile On-the-go
The mobile on-the-go plan caters to active seniors who need support outside of the home. It includes a mobile GPS device, mobile medical alert pendant that features 2-way communication and GPS tracking. It also comes with a charging cradle. Choose between these payment plans:
- Annual – $491.40, billed annually
- Quarterly – $47.95, billed every three months
- Monthly – $40.85 per month, billed monthly
Mobile Double
The Mobile Double is a great choice for spouses or roommates, as it provides protection for two people. You can use it both at home or when you’re out and about, and no landline or cellular contracts are necessary. Instead, AT&T coverage is automatically included in the plan. The Mobile Double is 100% waterproof, so it can be used in the shower, and it includes a two-way speaker. Users will also get a free lockbox with their order. Automatic fall detection can be added to the plan.
- Annual – $611.40 billed annually
- Quarterly – $161.85 billed every three months
- Monthly – $44.95 per month, billed monthly
Mobile All in One
Is the all in one mobile unit for the home and while on the go. It is water resistance and has up to 4 day battery life. The Mobile All in One is compatible with fall detection and features two-way communication with highly skilled U.S. based Critical Event Specialists.
- Annual – $467.40, billed annually
- Quarterly – $134.85, billed every three months
- Monthly – $45.95 per month, billed monthly
In-depth review
Features and Functionality
Coverage
One Call Alert utilizes AT&T’s nationwide cellular network for both in-home and mobile devices, eliminating the need for a landline or Wi-Fi connection. The in-home systems offer a coverage range of up to 1,400 feet from the base station, providing protection throughout the home and immediate outdoor areas.
Optional Automatic Fall Detection
Automatic fall detection is available as an add-on feature for an additional $11 per month. These devices can detect falls and automatically contact an emergency response operator to initiate your emergency plan.
GPS monitoring
The mobile devices are equipped with GPS tracking, allowing emergency operators and authorized caregivers to locate you in case of an emergency. This feature ensures that help can reach you promptly, even if you’re unable to communicate your location.
US-based emergency call centers
Pressing the help button connects users to U.S.-based emergency operators who are available 24/7 to assess the situation and dispatch appropriate assistance.
Waterproof wearable devices
All wearable devices, including pendants and wristbands, are waterproof, allowing users to wear them in high-risk areas like bathrooms and kitchens without concern.
Personalized response
Upon activation, users can customize their emergency response plan by listing approved contacts, such as family members, friends, or neighbors. In an emergency, operators can follow these preferences to notify caregivers or directly contact emergency services.
Battery Life
- In-Home Devices: The wearable help buttons have a battery life exceeding five years and do not require charging. The base station includes a backup battery that lasts up to 32 hours in case of power outages.
- Mobile Devices: The mobile units have a battery life of approximately 30 hours on a full charge. It’s recommended to charge these devices daily using the provided charging cradle, with a full recharge taking about 3 hours.
Two-Way Communication
Both in-home base stations and mobile devices feature two-way voice communication, enabling clear interaction with emergency operators. The devices are designed to pick up sound effectively, ensuring that users can be heard even if they are not in close proximity to the device.
Click here to get a free quote.
Customer Service
One Call Alert is widely recognized for its excellent customer service, holding an A+ rating with the Better Business Bureau. Customers can easily contact the support team by phone or email during business hours: Monday through Friday, 8 AM to 8 PM EST, and Saturday, 9 AM to 6 PM EST.
For additional assistance, One Call Alert offers a comprehensive FAQ section and regularly updates their blog with helpful resources. Customers can also connect with the brand on Facebook, Pinterest, and Twitter for updates and engagement. This commitment to accessibility and responsiveness highlights One Call Alert’s dedication to providing reliable support for its customers.
Phone Support
There is phone support on weekdays during business hours.
Reach a customer support agent via email by filling out a message form on the "Contact Us" page of their website.
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We make the best effort to present up-to-date information; however, the terms of each offer can be revised according to the service provider’s discretion. The above shall not be considered as an expert or professional advice for any matter.
Price
Ease of use
Features
Service
Overall
Thank you!
I need to know if you all have any LOWER price for seniors 73 years old? I have very limited money. My husband passed away and he had no life insurance. It has been hard !Please let me know if you have such a plan for older seniors ? Thank you very, very much for your time>
Is there ashared AP where family can track your location?
Do I have to commit to a long contract with OneCallAlert?
Does OneCallAlert have medication reminders?
Do I need a technician to set up my OneCallAlert?
My grandma basically stays in the living room in her home but has fallen many times in the last month. Looking for options. She does not have internet and lives in a small town in Nebraska. Does the in home device work anywhere in the US?
What medical alert systems work best for seniors with a pacemaker? Are bracelets better than a pendant?
Hi, I have a special needs sister that lives alone and is starting to fall. She is 74 years old and cannot speak very well, I am new to all of this and really don’t know how it all works. If she falls, will they call me first and then if I don’t answer, what do they do. Thank you
When using One Call Alert, they will typically attempt to contact you first in case of a fall. If you are unreachable, they may proceed to contact other emergency contacts listed. It’s essential to ensure the contact information is up to date and accurate for prompt assistance in case of emergencies.