One Call Alert Review
A+ BBB accredited businessFree shipping & lockbox
Professional U.S based monitoring
Plans as low as $19.95/mo
No contract required
Pros & Cons
- Great value for the services offered
- Customize your emergency action plan
- Few advanced features
Plans & Pricing
One Call Alert offers three emergency response plans that cover in-home and mobile support to fit your lifestyle. There are no fees for activation, installation, or equipment, which means you only pay for monthly monitoring. You can even add a second user/device to your plan for free when you subscribe to an annual or quarterly billing schedule. You can also upgrade any plan to include automatic fall detection for an additional $11 per month.
In-home devices come with a lifetime warranty that covers “wear and tear” and mobile devices are covered by a one-year warranty.
Learn more about the three medical alert plans offered by One Call Alert below.
In-Home Wireless
The in-home wireless plan includes a base console and one waterproof help button that can be worn as a wristband or pendant. It covers a radius of 1,300 feet, without any need for a landline or Internet. One Call Alert offers three flexible payment plans:
- Annual – $431.40, billed annually
- Quarterly – $116.85, billed every three months
- Monthly – $19.95 per month, billed monthly
Complete Protection
This is One Call Alert’s most popular coverage plan. It comes with an in-home monitoring base console, a waterproof help button, mobile GPS device is included, and a charging cradle. Choose between three flexible payment plans:
- Annual – $575.40, billed annually
- Quarterly – $152.85, billed every three months
- Monthly – $52.95 per month, billed monthly
Mobile On-the-go
The mobile on-the-go plan caters to active seniors who need support outside of the home. It includes a mobile GPS device, mobile medical alert pendant that features 2-way communication and GPS tracking. It also comes with a charging cradle. Choose between these payment plans:
- Annual – $491.40, billed annually
- Quarterly – $47.95, billed every three months
- Monthly – $40.85 per month, billed monthly
Mobile Double
The Mobile Double is a great choice for spouses or roommates, as it provides protection for two people. You can use it both at home or when you’re out and about, and no landline or cellular contracts are necessary. Instead, AT&T coverage is automatically included in the plan. The Mobile Double is 100% waterproof, so it can be used in the shower, and it includes a two-way speaker. Users will also get a free lockbox with their order. Automatic fall detection can be added to the plan.
- Annual – $611.40 billed annually
- Quarterly – $161.85 billed every three months
- Monthly – $44.95 per month, billed monthly
Mobile All in One
Is the all in one mobile unit for the home and while on the go. It is water resistance and has up to 4 day battery life. The Mobile All in One is compatible with fall detection and features two-way communication with highly skilled U.S. based Critical Event Specialists.
- Annual – $467.40, billed annually
- Quarterly – $134.85, billed every three months
- Monthly – $45.95 per month, billed monthly
Overview
For over 20 years One Call Alert and their sister brand, American Medical ID, have provided top-level medical alert systems to seniors aging at home. Offering personalized emergency response plans, comforting US-based emergency operators, and the most recent medical alert technology, One Call Alert regularly receives customer praise. In addition to being cited as a Top Value brand by Consumer Digest, they are also an A+ rated Better Business Bureau accredited business.
Features and Functionality
Coverage
One Call Alert relies entirely on AT&T’s nationwide service for its in-home and mobile devices. No need for a landline or Wi-Fi. While mobile devices protect you no matter where you go, in-home wearable devices have a coverage radius of 1,300 feet from the base console, including outdoor areas like the front and back yards. It’s recommended to place the base console near the center of your household.
Optional Automatic Fall Detection
For an additional $11 per month, you can upgrade to automatic fall detection. These devices can sense when the wearer falls and automatically calls an emergency response operator to proceed with your emergency plan.
GPS monitoring
When you subscribe to the mobile on-the-go plan, your device is monitored by GPS 100% of the time so that One Call Alert’s emergency operators, EMT, and loved ones know where to find you in case of an emergency. You and your loved ones can track the activity of your mobile device using “Connect”.
US-based emergency call centers
Every time a help button is pushed, users hear the comforting voice of a US-based professional medical emergency operator.
Waterproof wearable devices
All of One Call Alert’s wearable medical alert devices are waterproof to cover you in slippery, high-risk places, such as bathrooms and kitchens.
Personalized response
Upon subscribing to a One Call Alert emergency response plan, you will be asked to personalize your care plan. List your approved caregivers, including family, friends, or neighbors. When you push your help button, the operator will ask you if you’d like to contact your caregivers or call emergency services. If you cannot speak or the operator cannot hear you, EMT will be dispatched by default.
Battery Life
Wearable in-home devices have a battery life of over five years. There is no need to charge them and, because the devices are monitored, customer support agents will be notified of a low battery and will automatically send you a new device.
The mobile device has a battery life of about 4 days. It’s recommended to charge your device every night by placing it in the charging cradle. It takes about 4 hours for the device to recharge completely.
2-way talk
In-home base consoles and mobile devices each come with 2-way talk speakers so that you can easily communicate with One Call Alert operators. Their microphones are powerful and can pick up activity from the other room.
Pricing Features
- Equipment warranty
- Free shipment
Ease of Use
One of the reasons One Call Alert consistently receives such great customer reviews is because their medical alert system is simple and intuitive. All devices come programmed and ready to use, taking less than 10 minutes to set up. To set up the base console, all you have to do is plug it into an electrical outlet and attach two phone cords.
Customer support
One Medical Alert consistently ranks high in customer service, with great reviews on Angie’s List and an A+ rating with the Better Business Bureau. You can contact them by phone or online during business hours, 8 am to 8 pm CST, Monday through Friday, and Saturday 9am-6pm. You can find additional support in their FAQ, their blog, and on Facebook, Pinterest, and Twitter.
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Phone Support
There is phone support on weekdays during business hours. -
Email
Reach a customer support agent via email by filling out a message form on the "Contact Us" page of their website. -
FAQ
There is an FAQ section on the One Call Alert website. -
Blog
You can learn more about topics in aging and security on their blog.
Final Word
Seniors aging at home and their loved ones will choose One Call Alert if they are looking for a low-cost, basic medical alert system. Though this company does not offer any advanced safety features besides optional automatic fall detection, their service is reliable and efficient. There are no contracts or cancellation fees, so changing your mind is easy.
Another benefit of One Call Alert is that all of their plans run on the AT&T nationwide wireless network, so customers don’t have to deal with tricky landlines and Wi-Fi. All devices are conveniently compatible, as well, so all your devices will work together seamlessly.
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Join the discussion by writing a question or comment in the form below.
Do I need a technician to set up my OneCallAlert?
Does OneCallAlert have medication reminders?
What medical alert systems work best for seniors with a pacemaker? Are bracelets better than a pendant?
There is no particular instruction for people with pacemakers. They can pick the device that is most convenient for their lifestyle. For further, more specific information, don't hesitate to contact your preferred service provider.
Do I have to commit to a long contract with OneCallAlert?
I need to know if you all have any LOWER price for seniors 73 years old? I have very limited money. My husband passed away and he had no life insurance. It has been hard !Please let me know if you have such a plan for older seniors ? Thank you very, very much for your time>
My grandma basically stays in the living room in her home but has fallen many times in the last month. Looking for options. She does not have internet and lives in a small town in Nebraska. Does the in home device work anywhere in the US?
Is there ashared AP where family can track your location?
Hi, I have a special needs sister that lives alone and is starting to fall. She is 74 years old and cannot speak very well, I am new to all of this and really don’t know how it all works. If she falls, will they call me first and then if I don’t answer, what do they do. Thank you
When using One Call Alert, they will typically attempt to contact you first in case of a fall. If you are unreachable, they may proceed to contact other emergency contacts listed. It’s essential to ensure the contact information is up to date and accurate for prompt assistance in case of emergencies.