Medical Alert Review
Comprehensive coverage
Optional fall detection & location tracking app
24/7/365 Responders standing-by
Stays on the line until help arrives
GPS sends help to wherever you are
Pros & Cons
- US based 24/7/365 responders offering fast response times
- Variety of different systems on offer
- No long time commitment required
- No landline required
- Outage protection
- Waterproof & Two-way communication
- One-time programming fees
- Fall detection is an additional charge
Plans & Pricing
Get Started Now For Only $19.95
Medical Alert offers a variety of at-home and mobile system options. Each medical alert system is available with a monthly plan, semi-annual plan, or annual plan. You’ll get the best deal when you decide to sign up for an annual contract as the prices are heavily discounted. Additionally, all products are compatible with Medical Alert’s fall detection option for an additional cost of $10/mo.
Home Systems
Medical Alert offers two options for users who want an at-home medical alert system. You can choose whether you prefer an at-home medical alert that connects via landline or one that connects via cellular network. The cellular connects to a reliable network, but there is no need to sign a separate contract with them. Both options come both with a base station as well as a wearable button that can be worn on the wrist or as a necklace. The base station contains a two-way speaker for users to communicate with emergency response operators. The landline at-home medical alert option is less expensive, starting at just $19.95 per month with an annual plan. Medical Alert’s at-home cellular plan starts at $29.95 per month with an annual plan.
Mobile Systems
Medical Alert’s currently offers 2 mobile alert systems, the mobile & the mini mobile. Both systems come equipped with a button and two-way speaker are combined so there is no need to carry a separate mobile unit with your button. Advanced GPS location tracking enables emergency responders to find you anywhere, even if you’re unsure of your exact location. The mini is the smaller, more lightweight design which allows it to be quite discreet. The Mobile System starts at $34.95/mo with the annual plan, whereas the Mini model costs $39.95/mo with the annual plan.
Medical Alert Smartwatch
Medical Alert’s Smartwatch is designed to support your healthy, active lifestyle, facilitating your independence while keeping you connected to the emergency services 24/7/365. The added benefit of GPS tracking ensures trained personnel will be able to locate you anytime, anywhere. In addition to all the normal functions you would expect from a medical alert system, the Smartwatch also features a heart rate monitor, step tracking and optional fall detection. Prices start at $34.95 per month for an annual plan with no long-term commitment.
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Overview
Medical Alert by Connect America is the nation’s largest independent provider of personal medical alert systems. Trusted by hundreds of thousands of customers, Medical Alert is used by hospitals and other healthcare organizations throughout the country due to its variety of features: affordability, easy set-up, free shipping, smartphone app, GPS, fall detection and device options.
Features and Functionality
How the system works in 3 steps:
Options for every lifestyle
Whether you’re seeking security in the comfort of your own home or you‘re looking to support your or your loved one’s active lifestyle, Medical Alert has you covered.
With all of Medical Alert’s products, a simple push of a button connects you instantly to a trained safety coordinator who assesses your situation and immediately sends the help you need. So whether you’ve suffered a serious injury or just want to notify a caretaker of your whereabouts, help is standing by.
Not sure what system is right for you? Take the free product quiz and get matched with the best medical alert system for your lifestyle. Click here for more info.
At-home systems
With a two-way speakerphone alarm base that works with or without a landline and a water-resistant wrist and neck help buttons, Medical Alert’s Home systems help you feel safer than ever. Just press the help button on any system, and a safety coordinator will respond immediately.
Landline-free protection
Rest assured you’ll get the help you need wherever you go with a handheld mobile system, water-resistant wrist and neck lanyard, carrying case, charging cradle, and charging cord. Just press the help button on any of the systems to reach a trained operator.
Optional Fall detection
An essential for seniors, this invaluable feature ensures an emergency responder is immediately notified if you fall – even if you can’t press your button.
Smartphone monitoring for caregivers
Medical Alert has an optional smartphone app that uses GPS monitoring to track your whereabouts. This means you maintain your independence while ensuring your loved ones have the ultimate peace of mind that you’re safe wherever you go.
24/7 response center
Operators are available day or night, and you’ll never wait long for a response. All emergency responders are specially trained, and your safety is their priority.
Waterproof wearables
Since many falls happen in the shower, Medical Alert’s pendants and fall detection buttons are all waterproof, which means you’ll stay safe in the shower, bath, and even the pool.
Total dependability
When time is of the essence, you need crystal clear two-way communication with an operator. In addition, you’ll get reliable cellular connectivity and battery backup for power outage protection.
Extended Coverage
Medical Alert has a broader coverage range than most medical alert system providers and offers protection plans at little cost with options for replacement buttons, extra batteries and more. In addition to covering the entire 50 states, Medical Alert is also fully functional across Canada, Puerto Rico, and the Virgin Islands.
Find The System That’s Right For You With a Free Product Quiz!
Ease of Use
Medical Alert’s products are easy for all ages to set up and use. Installation is a breeze, thanks to the simple step-by-step instructions included with your shipment. Additionally, Medical Alert offers complimentary installation guidance for those who need it. Using the neck or wrist help buttons couldn’t be easier. Simply press your help button, and a highly trained safety coordinator will respond immediately.
Customer support
Medical Alert understands that emergencies don’t just happen during normal business hours. That’s why emergency responders are available 24/7, someone is always standing by to help.
You can reach out to someone via phone or email, and Medical Alert also has a good FAQ section right on the site. Users can ask for help installing the system, downloading the free mobile app, or using the system itself, as well as any other questions, and the Medical Alert staff will help. There are even product guides with detailed instructions for each of the systems online.
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24/7 Help & Support
The company’s agents can be reached at any time. -
Phone Support
The emergency responders and the sales team can both be reached via phone. -
Email
You can also email the company for support or answers. -
Video Tutorials
A few videos are present on the company’s YouTube channel. -
FAQ
A FAQ section is also present on the company website.
Final Word
With affordable options to suit every lifestyle, a superior support team available 24/7, it’s no wonder Medical Alert is one of the leading independent providers of emergency medical alert systems. Enjoy the independence you love and the security you need knowing that help is always just a button push away.
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Join the discussion by writing a question or comment in the form below.
is there a charge for accidentally setting off the alarm?
The unit that integrates with the landline: The person is outside a lot. There is about an acre of land here. What is the range for device? If there should be an emergency on the far end of their property. About 250 feet
What is the cost of the base equipment that must be installed in the home?
Can MedicalAlert contact my friend or relative instead of sending an ambulance?
Is fall detection automatically included with MedicalAlert?
can the wrist button call the local emergency service instead of being connected to a person with your company?
Our Family and Church Family is quite large, is there a limit to how many people can use this GPS app once it is all set up?
How far from the base can you be heard by the emergency team.amd/or speak through wrist watch?
The on-the-go device has a two-way-speaker within it. This device is designed to be worn around the neck.
Can the wrist button include the fall alert? Some companies don’t.
Yes, the wrist button includes the alert fall.
What carrier is used? We have a system that uses AT&T, but doesn’t work inside the house, because there aren’t any AT&T towers near by
Can I suspend my service for several months while I’m out of the country?
Do I need a landline to use MedicalAlert?
Does a pacemaker interfere with your device
Do Operators answer in Spanish, for spanish customers?
My wife has a stomach and can’t project her voice, if she can talk at all. What do you provide for mute people?
Can this unit call my son specifically in the event of a fall? Does it do so automatically or does it require that a button to be pushed or some sort of verbal communication be related to the unit in question?
There are several medical alerts that can call your son or a loved one directly, it just needs to be arranged as such that he is your emergency contact.
Is Wi-Fi required with this system?
Nope! Most medical alert systems use cellular networks to transmit signals
My sister 70 years age, has Parkinson’s. Has a metallic allergies. Can only wear gold. What is offered from your company.?
Medical Alert offers the Classic Pendant that’s made of plastic and comes in a selection of colors – this could make a good option for your sister.
I got an email saying you had processed my order, but not one word about all the charges, etc. that you supposed to sign me up for. A receipt would have all that information on it. Why???
We’re not quite sure, Virgina and would suggest following up with the company themselves if you still haven’t received the receipt for your purchase.
WILL THIS UNIT WORK WITH A PACMAKER
Yes, the devices use a low-power radio frequency signal that isn’t harmful to pacemakers, but you should also double check with your doctor just in case.
Is there fall alert included in the wrist button? Some companies only have it in the necklace
Yes, the button is interchangeable between the necklace and bracelet.
How are emergency personnel supposed to get into my house if I were to fall and be unable to unlock the door? My son would be my contact and might be out of town.. There only seems to be one company that mentions a lock box for a key which would be accessible with a code..
If there was an emergency and everything is locked, they could break the door down or come in through a window
Does the battery in the pendant need re- charging or replacing?
It depends on the specific device you’ve chosen
Does your Medical Alert system provide assistance for residents of Puerto Rico?
They do! Most of our top-rated brands including Mobile Help, Lifefone and Medical Alert are all available in Puerto Rico
Is there a way to charge it in the auto?
Yes! Medical Alert offers a car charger as an optional accessory for select devices, including the Medical Alert Classic, Medical Alert Classic Plus, Medical Alert Mobile & Medical Alert Mini
How does this system work with a two story house? Home is approximately 1,200 sf per floor.
This system typically works well in two-story homes. For a house with approximately 1,200 square feet per floor, you may need to consider the range of the system to ensure coverage on both levels. We recommend placing the base unit centrally on the first floor for optimal coverage. If needed, additional range extenders can be used to ensure signal coverage on both floors.