How the system works in 3 steps:
![3 Steps](https://assets.trafficpointltd.com/app/uploads/sites/4/2021/01/19151028/Refactoring-article-image-720X405-16.png)
Options for every lifestyle
Whether you’re seeking security in the comfort of your own home or you‘re looking to support your or your loved one’s active lifestyle, Medical Alert has you covered with a system designed to fit your needs.
With all of Medical Alert’s products, a simple push of a button connects you instantly to a trained safety coordinator who assesses your situation and immediately sends the help you need. So whether you’ve suffered a serious injury or just want to notify a caretaker of your whereabouts, help is standing by.
Not sure what system is right for you? Take the free product quiz and get matched with the best medical alert system for your lifestyle. Click here for more info.
At-home systems
Medical Alert’s home systems feature a two-way speakerphone base that works with or without a landline, paired with water-resistant wrist and neck help buttons. These systems provide quick access to emergency responders, ensuring you feel safer than ever. Just press the help button, and a safety coordinator will respond immediately.
Landline-free protection
For users without a landline, Medical Alert’s cellular systems ensure you remain connected no matter where you are. These systems include handheld mobile devices, water-resistant wrist and neck buttons, and essential accessories like carrying cases and charging cradles. Emergency operators are just a button press away.
Optional Fall detection
This invaluable feature ensures emergency responders are notified immediately if you fall, even if you’re unable to press the help button. Fall detection is an essential option for seniors and can be added to any Medical Alert system for enhanced safety.
Smartphone monitoring for caregivers
The optional smartphone app uses GPS monitoring to track the user’s location, giving caregivers peace of mind while maintaining the user’s independence. This feature allows loved ones to stay informed and ensures safety wherever you go.
![Smart app features](https://assets.trafficpointltd.com/app/uploads/sites/57/2021/01/02130513/Refactoring-article-image-720X405-21.webp)
24/7 response center
Operators are available day or night, ensuring a quick and reliable response whenever you need help. Each operator is specially trained to prioritize your safety and address emergencies promptly.
Waterproof wearables
Since many falls occur in the bathroom, all Medical Alert help buttons and fall detection devices are waterproof. These devices can be worn in the shower, bath, or even the pool, ensuring uninterrupted protection in wet environments.
Total dependability
Medical Alert systems provide crystal-clear two-way communication with operators, backed by reliable cellular connectivity and battery backup to keep you protected during power outages.
Extended Coverage
Medical Alert offers broader coverage than most providers, ensuring protection across all 50 states, Canada, Puerto Rico, and the Virgin Islands. They also provide additional options for replacement buttons, extra batteries, and other accessories to meet individual needs.
Thank you!
What carrier is used? We have a system that uses AT&T, but doesn’t work inside the house, because there aren’t any AT&T towers near by
Is fall detection automatically included with MedicalAlert?
Can this unit call my son specifically in the event of a fall? Does it do so automatically or does it require that a button to be pushed or some sort of verbal communication be related to the unit in question?
There are several medical alerts that can call your son or a loved one directly, it just needs to be arranged as such that he is your emergency contact.
is there a charge for accidentally setting off the alarm?
The unit that integrates with the landline: The person is outside a lot. There is about an acre of land here. What is the range for device? If there should be an emergency on the far end of their property. About 250 feet
What is the cost of the base equipment that must be installed in the home?
Our Family and Church Family is quite large, is there a limit to how many people can use this GPS app once it is all set up?
Can I suspend my service for several months while I’m out of the country?
My wife has a stomach and can’t project her voice, if she can talk at all. What do you provide for mute people?
Can MedicalAlert contact my friend or relative instead of sending an ambulance?
Do I need a landline to use MedicalAlert?
Does a pacemaker interfere with your device
can the wrist button call the local emergency service instead of being connected to a person with your company?
Do Operators answer in Spanish, for spanish customers?
How far from the base can you be heard by the emergency team.amd/or speak through wrist watch?
Is Wi-Fi required with this system?
Nope! Most medical alert systems use cellular networks to transmit signals
My sister 70 years age, has Parkinson’s. Has a metallic allergies. Can only wear gold. What is offered from your company.?
Medical Alert offers the Classic Pendant that’s made of plastic and comes in a selection of colors – this could make a good option for your sister.
I got an email saying you had processed my order, but not one word about all the charges, etc. that you supposed to sign me up for. A receipt would have all that information on it. Why???
We’re not quite sure, Virgina and would suggest following up with the company themselves if you still haven’t received the receipt for your purchase.
WILL THIS UNIT WORK WITH A PACMAKER
Yes, the devices use a low-power radio frequency signal that isn’t harmful to pacemakers, but you should also double check with your doctor just in case.
Can the wrist button include the fall alert? Some companies don’t.
Yes, the wrist button includes the alert fall.
Is there fall alert included in the wrist button? Some companies only have it in the necklace
Yes, the button is interchangeable between the necklace and bracelet.
How are emergency personnel supposed to get into my house if I were to fall and be unable to unlock the door? My son would be my contact and might be out of town.. There only seems to be one company that mentions a lock box for a key which would be accessible with a code..
If there was an emergency and everything is locked, they could break the door down or come in through a window
Does the battery in the pendant need re- charging or replacing?
It depends on the specific device you’ve chosen
Does your Medical Alert system provide assistance for residents of Puerto Rico?
They do! Most of our top-rated brands including Mobile Help, Lifefone and Medical Alert are all available in Puerto Rico
Is there a way to charge it in the auto?
Yes! Medical Alert offers a car charger as an optional accessory for select devices, including the Medical Alert Classic, Medical Alert Classic Plus, Medical Alert Mobile & Medical Alert Mini
How does this system work with a two story house? Home is approximately 1,200 sf per floor.
This system typically works well in two-story homes. For a house with approximately 1,200 square feet per floor, you may need to consider the range of the system to ensure coverage on both levels. We recommend placing the base unit centrally on the first floor for optimal coverage. If needed, additional range extenders can be used to ensure signal coverage on both floors.