Lifeline - Medical Alert Systems

Our Verdict

Lifeline has a Medical alert device to fit anyone’s needs and they are constantly improving themselves as technology evolves. One of the greatest benefits they can offer is the 24/7/365 support from the Trained Care Specialists who they handpick very carefully and support 140 languages. While it may not be the cheapest option, they have a 30-day return policy, many features and a support team to make it worth it.

Pros

Professional installation offered
No long term contract & free cancellation
Offers mobile app

Cons

Higher monthly charge than other companies
Fall detection is extra

Products & Pricing

Lifeline offers the following packages:

Homesafe

The Homesafe medical alert system comes with a landline or cellular connection. The landline connection costs $29.95/month and the cellular costs $39.95/month plus shipping and a one time set-up fee of $99.95. Every order comes with a 30-day return policy. The package comes with a HomeSafe in-home communicator, a help button, and a user manual. The help button is waterproof, so you can wear it in the shower, where falls are most common. There is no enrollment fee, long-term contract, or cancellation fee. Optional add-ons include Fall detection for $15/month, key lockbox for $2.95/month, and a one-time $99.95 professional install.

On the Go

The On the Go mobile solution costs $49.95/month plus shipping and a one time set-up fee of $99.95. Every order includes a 30-day return policy. The package includes an On the Go all-in-one unit, charging cradle, power cord, and user manual. The help button is waterproof, so you can wear it in the shower, where falls are most common. The rechargeable battery can last up to four days. There is no enrollment fee, long-term contract, or cancellation fee. Optional add-ons include Fall detection for $15/month, key lockbox for $2.95/month, and a one-time $99.95 professional install.

Lifeline is currently offering a special promotion for new customers only with the first month free.

HomeSafe Landline

$29.95 /mo

HomeSafe Standard Cellular

$39.95 /mo

On the Go

$49.95 /mo

In-depth review

Features and Functionality

Two-way Voice Communication

Using the in-home communicator, you can speak directly with a Trained Care Specialist to get the assistance you need right away.

Battery

The Homesafe medical alert system has a long lasting battery that Lifeline will automatically replace once its done. The On the Go mobile solution has a rechargeable battery that lasts up to 4 days. However, it is recommended to charge daily.

Waterproof/Resistant Help Button

The Homesafe pendant is waterproof and can be work in the bath and shower. The On the Go pendant is water-resistant and can be worn in the shower, these falls are the most common.

Personalized Response Plan

Choose who our response center will dispatch for you when you call for help. This can be from a family member, neighbor or emergency services.

24/7 Response Center

Lifeline response centers are available for their customers around the clock. They have multi-lingual staff ready to take your call and help you out in any situation.

Advanced GPS

The On the Go mobile solution includes an advanced GPS locator so that you can receive help quickly whether at home or outside.

Optional Fall Detection

For an additional cost of $15/month, you can add automatic fall detection. If your Help Button detects a fall, a Trained Responder will contact you via the two-way speaker system. If there is no response they will act accordingly, such as calling emergency services. The fall detection has sensors that can detect when there is a high acceleration force indicating that a fall has occurred.

Lifeline Cares Mobile App

Your Lifeline service comes with an app that will makes your life much easier. This one stop shop allows you and your caregivers to receive real-time notifications on any emergency , updates or alerts. You can manage multiple users, check the system battery status, contact support and more. The On the Go system includes advanced GPS location technology.

Ease of use

Lifeline medical alert systems are easy for anybody to use. There is a Quick Setup Guide that comes with your product and all you need to do is follow the instructions. You can also find the setup steps outlined on the Lifeline official website. If this is too difficult there is also an option for a professional installation service at an added cost. In that case, they will explain how to use the device. If you have any other questions or need help later on, you can press the help button and a Response Team Member will assist you.

Customer Service

Lifeline knows that falls can happen at any moment, that’s why they have Trained Care Specialists on call 24/7 who speak multiple languages. There is a 20 second average response time whenever a help button is pressed or a fall is detected. Phone support is also available Monday-Friday and Saturday at select times

Phone Support

866-681-5351 is available Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST

Email support response usually takes 1-2 business days.

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