BlueStar SeniorTech
Written by
danielother
About the brand
BlueStar SeniorTech, as the name implies, is a company that makes technology to improve the safety and quality of life of senior citizens. It was founded in 2013 by Robert Wray, has a particular emphasis on empowering veterans, and serves thousands of customers across the US. The medical alert systems come in a variety of sizes and models to match the lifestyle of the customer. BlueStar SeniorTech is considered a reliable supplier in the industry.
8.5
Price
8.5
Ease of use
8.0
Features
9.0
Service
8.5
Overall
Our Verdict
BlueStar SeniorTech has a wide range of products to meet the needs of different customers. You can choose from medical alert systems that are designed to be used in the home or on the go. The prices are in line with or slightly below what’s attainable from other providers.
It’s unique because it’s veteran owned and operated which brings an extra level of empathy and responsiveness to every interaction. Finally, it has great response times so you know you’re in good hands during an emergency. Overall, it’s a solid solution and worth a look to meet your medical alert system needs.
Pros
- Easy enough to set up yourself
- Responsive support team
- No charge for devices - just a monthly subscription
- Long battery life for most products
- Safe when exposed to water
Cons
- At times, 2-way communication isn't clear
Products & Pricing
BlueStar SeniorTech offers a number of medical alert systems which are designed for different use cases and have unique price points associated with them. It doesn’t charge for the equipment itself but instead focuses on the monthly subscription. If you pay for a quarter or year at a time instead of a month at a time, you’ll receive a discounted price.
Ranger 4G
The Ranger 4G is the smallest medical alert device on the market and can be worn on a keychain, belt, or around the neck. It’s a mobile device and comes with GPS locator, 2-way communicator, a caregiver mobile app, has a 48-hour battery life, and 24/7 monitoring. Prices start at $39.95/month, $107.87/quarter, or $383.52/year. Automatic fall detection is an optional add-on at $5/m.
Admiral Alert
Admiral alert is also a mobile alert system. It comes standard with a fall detection pendant, GPS locator, 2-way communicator, and an optional caregiver tracking app. Prices start from $44.95/month, $121.37/quarter, or $431.52/year.
Sentry
The Sentry is an in-home medical alert system. It has a small pendant with a 600ft range that can be used for short walks, an on-wall button, 2-way communicator, and a concierge button which can be configured to call any single number after pressing it. Prices start at $29.95/month, $80.87/quarter, or $287.52/year.
For the above units, there is no activation or installation fee. Each one comes with a 30-day money-back guarantee and the minimal installation and setup are done by the customer.
In-depth review
Features and Functionality
The BlueStar SeniorTech medical alert devices come with a wide range of features depending on the device chosen. Whether you’re keen on protection in the home or are looking for something that can keep up with an active lifestyle, there are features for you.
Monitoring
Automatic fall detection
This is incredibly important for seniors living alone. When the pendant is worn on the neck or elsewhere on the body, an algorithm can detect whether a fall has happened. It’ll alert the proper personnel even if you can’t press your emergency button. This comes with the Admiral Alert and Ranger 4G ( The Ranger 4G is purchased as an add-on $5/m).
24/7 response center
The US-based support team is available at all times of the day and is staffed by disabled veterans. They’re intimately familiar with the challenge many seniors may be facing which delivers an extra layer of empathy and responsiveness. This is available with all devices.
Mobile App
The mobile app gives an extra layer of protection to seniors as well as a way for loved ones and caregivers to keep track of them. It comes with real time location updates, history of where the wearer has been, and check-in features. Additionally, it has emergency call notifications, weather alerts, device status, important medical information, and more. This comes with the Admiral Alert and Ranger 4G.
GPS Locator
The GPS locator is an important aspect that many of the other features depend upon. It can track the location of the wearer anywhere in the United States. When there’s an emergency, the BlueStar SeniorTech team can find anyone wearing the device at the push of a button. This comes with the Admiral Alert and Ranger 4G.
Alerts
Rapid response time
This is incredibly important when dealing with emergency situations. If a system has every other feature but is lacking a quick response time then it’s as good as useless. Every minute matters. In independent tests, the response time averaged less than a minute. This is available with all devices.
Push-button alerts
Depending on your situation, you may want to contact different people. For example, if it’s a medical issue, you may want to reach out to a caregiver. If it’s a matter being stranded or losing your way, you may want to reach out to emergency services. These push-button alerts can be configured separately. Sentry has a concierge and emergency button. Ranger 4G and Admiral Alert have medical alert buttons.
Home Automation
At home and mobile systems
There are many types of devices to choose from. Some of them are designed to help customers when they’re out and about doing routine tasks. These devices can be worn around the neck, wrist or belt for easy access. Other devices are designed to provide a safety net when customers are in the comfort of their homes. They also come with neck pendants or wall-mounted buttons which can be placed close to areas which are accessed often.
Ease of use
Customers regularly talk about how simple the devices are to use. After shipment, it’s just a matter of configuring the devices. If there is any issue, the responsive support team is just a call away. After setting up your device, all you have to do is click a button to get in contact with someone who can help in an emergency.
Customer Service
BlueStar SeniorTech takes is support seriously and for good reason. Emergencies can happen at any time. For routine support scenarios, multiple channels are available and if you don’t get a satisfactory response, you can contact the CEO directly.
Phone Support
Customer support is available via phone at 1(800) 300-1724.
You can email customer support at customerservice@bluestarseniortech.com. An email ticketing form is also available on the company's site.
User Reviews
Be the first to share your experience!
Leave a review to help others make smarter decisions.
Write a reviewWe make the best effort to present up-to-date information; however, the terms of each offer can be revised according to the service provider’s discretion. The above shall not be considered as an expert or professional advice for any matter.
8.5
Price
8.5
Ease of use
8.0
Features
9.0
Service
8.5
Overall
Thank you!