Lifestation

Monitoring

24/7 monitoring is included with all three products: the mobile medical alert (Sidekick), the home medical alert system (Sidekick Home), and the wearable smartwatch medical alert system (Sidekick Smart). Each device has a button that connects to LifeStation’s US-based monitoring teams, who are ready to help at anytime. If there’s an emergency, they contact Emergency Medical Services (EMS) and send help, no matter where you are.

The support staff is located in the US and based in New Jersey and Texas. The devices use cellular networks from AT&T to connect to the service centers. You can speak directly to the support staff and communicate the nature of your emergency from anywhere (depending on the product). The devices also provide accurate GPS data to locate you.

Also, their support centers are TMA award-winning, UL-listed, CSAA Five Diamond designated.

The wearable watch (Sidekick Smart) also monitors health vitals, such as heart rate and step count. It’s essentially a smart watch that doubles as a medical alert device.

Alerts

The medical alert devices feature a convenient button that, once pressed, automatically sends an alert to the service center. The device also has a microphone and speaker for communicating with the support staff.

LifeStation also offers fall detection, but you must add it separately to the basic monitoring package. With fall detection, the wearable device can automatically send an alert if it senses that you have fallen.

Home Automation

The Sidekick Home from LifeStation provides medical alert coverage for the whole house. The wireless base station has a range of 600 feet and works with a wearable pendant with an emergency button. This means it works inside and even outside the house.

For an extra fee, the Sidekick Home alert system can also feature wall buttons (up to six) that can be useful without the pendant. If you don’t have access to your medical alert pendant, you can get in touch with the service center by simply pressing the wall buttons.

Another add-on for the home is the lockbox. It can be installed outside and holds spare keys. LifeStation’s support staff gives the lockbox code to EMS if there’s an emergency. This way, emergency workers can get inside without breaking the door.

LifeStation strongly emphasizes ease of use for its website and medical alert products and services. The website’s straightforward design simplifies the process of researching and ordering products. You can order the products online or call to get a quote and complete your order. The call option is convenient for seniors who may be ordering the system themselves.

As for the products, setup is widely described as a simple “plug-and-play” process. Self-installation takes just a few minutes. Devices like the mobile device or the wearable pendant and watch are designed to be lightweight, waterproof, and easy to operate with a single button press.

Communication is usually clear, especially on mobile devices. Some customers have said that the in-home systems can sometimes have audio quality issues.

Features such as GPS tracking for mobile units and the “Find My Loved One” service via text or Alexa integration also contribute to the overall user-friendliness for both users and caregivers.