LifeFone
Written by
Amy Sullvian
About the brand
Rated as the #1 Best Medical Alert System for 2025 by U.S. News & World Report’s 360 Reviews, LifeFone has been in the medical alert system business since 1976 and is still providing one of the best services in the market. They have a versatile list of products that get installed within minutes and provide instant hands-free communication during times of need.
8.5
Price
9.0
Ease of use
8.5
Features
8.0
Service
8.5
Overall
Our Verdict
LifeFone has been a trusted provider of emergency protection for over four decades, evolving its solutions to meet modern needs while maintaining its reputation for reliability. Their innovative VIPx package, which features a smaller pendant, improved location accuracy, and an intuitive caregiver app, has quickly gained popularity for its comprehensive coverage. LifeFone continues to stand out with features like lifetime equipment and price guarantees, unlimited emergency contact notifications, and user-friendly systems. For those seeking dependable, feature-rich medical alert systems at a great value, LifeFone remains a top contender in the industry.
Pros
- Lifetime price and equipment guarantee
- Flexible plans & 30 day money-back guarantee
- No activation or equipment fees
- Customizable emergency plans
- Optional fall detection
- Easy installation and setup
- Waterproof devices
- Caregiver app
Cons
- The caregiver app is only available with the VIPX plan
- Add-ons can be pricey
- No live chat support
Products & Pricing
LifeFone’s products can be divided into two categories: at home and on-the-go.
At-Home Systems:
At-Home Landline: Designed for homes with an existing landline, this system offers a coverage range of up to 1,300 feet from the base unit. It includes a waterproof pendant and a 32-hour backup battery. Pricing options are:
- Annual Plan: $24.95 per month
- Quarterly Plan: $27.95 per month
- Monthly Plan: $29.95 per month
Optional fall detection can be added for an additional $5 per month.
At-Home Cellular: Ideal for residences without a landline, this system utilizes LifeFone’s cellular service, providing the same 1,300-foot range and features as the landline option. Pricing is:
- Annual Plan: $30.95 per month
- Quarterly Plan: $32.95 per month
- Monthly Plan: $34.95 per month
Fall detection is available for an additional $5 per month.
On-the-Go Systems:
- At-Home & On-the-Go VIPx®: This compact device combines GPS, Wi-Fi, and cellular technology for precise location tracking. It is available in multiple colors and includes an optional caregiver app. Pricing starts at $39.95 per month on the annual plan, with fall detection available for an additional $5 per month.
- At-Home & On-the-Go VIP Active®: Designed for active individuals, this lightweight device offers nationwide coverage and a battery life of up to 5 days. Plans begin at $37.95 per month on the annual plan, with optional fall detection for $5 per month.
- At-Home & On-the-Go VIP flex®: LifeFone’s smallest and most versatile mobile medical alert device can be worn as a wristband, belt clip, or necklace. It utilizes LifeFone’s cellular service and offers plans starting at $39.95 per month on the annual plan. Fall detection can be added for an additional $5 per month.
- Safe Watch Active®: This device caters to those with active lifestyles, featuring emergency help, heart rate monitoring, step tracking, and more. It uses LifeFone’s cellular service and offers plans starting at $43.95 per month on the annual plan, with optional fall detection for $5 per month.
All LifeFone systems come with a lifetime equipment and price guarantee, no activation or equipment fees, and a 30-day money-back guarantee. Optional fall detection can be added to any plan for an additional $5 per month. For the most current information and additional details, please visit LifeFone’s official website.
In-depth review
Features and Functionality
24/7 Monitoring
LifeFone provides continuous emergency monitoring services, ensuring that assistance is available at any time, day or night, for various emergencies, including medical issues, fires, or home intrusions.
Waterproof and Lightweight Devices
The wearable help buttons, available as pendants or wristbands, are water-resistant, allowing users to wear them in the shower or bath where accidents are more likely to occur.
Unlimited Emergency Notifications
LifeFone allows subscribers to customize their emergency response plan, including notifying multiple contacts such as family, friends, or neighbors in the event of an emergency.
Lifetime Equipment and Price Guarantee
LifeFone offers a lifetime price guarantee, ensuring that your monthly monitoring rate will not increase over time. Additionally, there are no long-term contracts or cancellation fees, providing flexibility and peace of mind.
Remote Phone Answering
LifeFone’s at-home systems feature a base unit with a two-way speaker, allowing users to answer incoming calls remotely by pressing their help button, eliminating the need to rush to the phone.
Optional Fall Detection
LifeFone offers optional fall detection for an additional $5 per month. This feature can automatically detect falls and alert the emergency response center, even if the user is unable to press the help button.
Operation During Charging
LifeFone’s mobile devices are designed to be functional even while charging, ensuring continuous protection without downtime.
VIPx Caregiver App
For an additional $8 per month, LifeFone offers the VIPx Caregiver Mobile App, which enhances the experience for both users and caregivers by providing:
- Location Tracking: Real-time location of the device.
- Button Press History: Records of when the help button was activated.
- Activity Monitoring: Daily step counts and movement history.
- First Motion of the Day: Notifications indicating when the user starts their day.
- Battery Level Alerts: Notifications for low battery and power status.
- Lost Device Assistance: Ability to make the device ring to help locate it if misplaced.
These features collectively contribute to LifeFone’s reputation as a reliable and user-friendly medical alert system provider, offering comprehensive protection and peace of mind for users and their loved ones.
Ease of use
LifeFone’s medical alert systems are designed to provide an effortless experience for both seniors and caregivers. The devices are pre-configured and ready to use right out of the box, with clear instructions to guide you through the simple setup process. For added convenience, LifeFone offers customer support to assist with installation if needed.
Using the system is straightforward: pressing the help button on a pendant, wristband, or base unit immediately connects users to a U.S.-based emergency operator via two-way communication. The waterproof, lightweight wearables are comfortable for daily use and can be worn in the shower or bath, providing continuous protection.
Features like remote phone answering and optional fall detection enhance functionality without complicating usability. Mobile devices are designed to work even while charging, ensuring uninterrupted service. For caregivers, the VIPx app adds an extra layer of accessibility, allowing real-time tracking and status updates through an intuitive interface.
LifeFone’s user-friendly systems deliver peace of mind with minimal effort, making them an excellent choice for seniors seeking independence and safety.
Customer Service
LifeFone provides dependable customer support with knowledgeable and professional agents. You can reach their customer care team by phone or email during business hours, which are 8 am to 10 pm ET, seven days a week. While they do not offer a live chat option, their website features a comprehensive FAQ section to assist with common inquiries.
Phone Support
Several phone numbers are available, depending on your needs.
There are separate emails for general info, service needs, and profile updates.
User Reviews
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Write a reviewAmy Sullvian
We make the best effort to present up-to-date information; however, the terms of each offer can be revised according to the service provider’s discretion. The above shall not be considered as an expert or professional advice for any matter.
8.5
Price
9.0
Ease of use
8.5
Features
8.0
Service
8.5
Overall
Thank you!
Does LifeFone offer a discount for spouses?
How close do I need to be to the base station for LifeFone to work?
Can I use LifeFone in the shower?
can you get just on the go coverage?
Is this service available away from my home? Is there a base that must be nearby?
Indeed, and most alert systems work from anywhere since they use cellular networks.