- author: Pavel Aramyan
Founded in 1974, Lifeline systems were the pioneers of personal emergency alarm systems for seniors. The company was acquired by Philips in 2006 and was renamed Philips Lifeline. They were the first to provide personal alert services in North America and have remained the number one with the largest subscriber base today.
Plans & Pricing
The final price of each package is based on two factors – the number of services that you need and your connection (landline vs. cellular). Here are the details for each service and connection type:
HomeSafe Standard – Designed simply for home use, HomeSafe Standard medical alert system comes in the form of a wristband or a pendant. The price is $29.95/monthly and $44.95/monthly for landline and cellular connections, respectively. There is also a one-time activation fee of $50 involved with both plans.
HomeSafe with AutoAlert – HomeSafe with AutoAlert provides all the benefits of HomeSafe Standard, and is enhanced with an automatic fall detection technology, which sends an alert even if you can’t do it yourself. The price is $44.95/monthly and $58.95/monthly for landline and cellular connections, respectively, with a one-time $50 activation fee.
GoSafe 2 – Designed for more active people, GoSafe2 offers all the perks of HomeSafe Standard and HomeSafe with AutoAlert, with the addition of GPS technology. This enables you to get help wherever you are – at home, or outside. The coverage extends to all places where the AT&T network coverage is available. The price is $49.95/monthly and $64.95/monthly for landline and cellular, respectively, plus a one-time $99.95 device fee.
Once you have chosen your product, the delivery will take two to five days, on average. All items can be refunded for the full price within 30 days of ordering. As for the setup, you have two options – self-installation or Philips technical installation. If you choose self-installation, you’ll only have to pay for the shipping ($19.95). They will deliver a setup guide that will help you do everything yourself. Philips technical installation cost varies depending on the length of the appointment at your home.
Features and Functionality
In terms of features, Philips Lifeline has got you covered no matter the circumstances. Depending on your needs and lifestyle, they offer a range of services that can be purchased to manage complex medication regimens, and alert others when you’re in trouble. Here are the details for each feature:
GoSafe 2, the latest addition to the Philips Lifeline product family, has built-in GPS technology that allows your friends, relatives or caretakers to track your whereabouts. This helps you move around your favorite places freely while being sure that your loved ones know that you’re safe and reachable, wherever you go.
The device is enhanced with automatic fall detection that will automatically send an alert in case you fall and cannot push the button yourself. They are also water-resistant and last up to seven days without recharging. Finally, the device works for both landline and mobile phones, meaning that you can contact your family members wherever you are.
Sending distress signals makes the core of all the products at Philips Lifeline. Each device, regardless of shape and type, is equipped with an alert button that is highly durable and waterproof. Some products including HomeSafe with AutoAlert, and GoSafe 2 are enhanced with auto alert features. The auto alert feature is smart and understands when a fall happens, and instantly notifies the response center. The response center is reachable 24/7, where trained and qualified care professionals are ready to assist with anything quickly and reliably.
If you’re on a complex medication regimen, the Automated Medication Dispensing Service will be there to assist you. According to a survey, when using this product, seniors dispensed medication on-time 98.26% of the time. The system can dispense up to 60 cups of medicine per day, including early dose features. It is also enhanced with alerts that trigger during dispense errors, loss of electricity or when a dose is about to be missed.
Most of Philips Lifeline’s products are enhanced with automatic fall detection features, which automatically send alerts to the response center once a fall occurs. This helps make sure that help will be there, even if you can’t call for it yourself. The signal is designed to be strong enough to be sent from any corner of your home. The devices are all water and crash-resistant and have an extremely long battery life, which ensures that you’ll be safe 24/7.
There is a new Philips Cares app available for both Android and iOS devices. It allows caregivers, family, and friends to collaborate in managing their loved one’s care. For example, they can share notes with each other, view device status (such as if maintenance is needed), manage account information and pay bills, and more.
Ease of Use
All of the Philips Lifeline’s devices are very intuitive and easy to use. There is only a single button to press to get assistance from the response center. The setup is also very easy to do with the help of the manual. If you prefer, however, you can ask a trained care professional to set it up for you for an additional fee.
Pros & Cons
- At home and mobile products
- Up to 7 days of battery life
- Water-resistant products
- Fast response times
- Philips Cares mobile app for Android and iOS
- No 24/7 customer support for non emergency issues
Philips Lifeline offers premium customer support to clients. They can be reached via phone and email. Qualified professionals are reachable 24/7, and there is also technical support available.
24/7 Help & SupportThe support team is available seven days a week, from 9 AM to 6 PM EST.
Phone SupportSupport can be reached via a dedicated hotline found on the website.
Live Online ChatLive chat is available on the company website.
Video TutorialsThere are a number of videos on the brand’s YouTube channel and resources page of the website.
FAQThe comprehensive FAQ section provides answers to most questions.
BlogThe blog is being updated rather inconsistently and features articles on various topics including work-life balance, care coordination, fall prevention, etc.
Overall, Philips Lifeline is an excellent choice for medical alert systems. The fact that the company is one of the oldest in the industry, combined with the vast experience and the high number of monthly subscribers makes it a very safe pick. The prices are competitive, and the customer reviews look solid. Finally, the company is constantly working on developing better products, which speaks of their maturity.