Philips Lifeline Review

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  • Fast and dependable service you can trust
  • Personalized response plans
  • Industry leader serving 7.5 million people
  • Automatic fall detection available
Support
9 /10
GOOD FOR
Fall detection
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  • author: Pavel Aramyan
  • 12.08.19
  • Comments

Rating

  • "Price"
    8.5 /10
  • "Features"
    8.5 /10
  • "Ease of USe"
    9 /10
  • "Help and Support"
    9 /10

Overview

Founded in 1974, Lifeline systems were the pioneers of personal emergency alarm systems for seniors. The company was acquired by Philips in 2006 and was renamed Philips Lifeline. They were the first to provide personal alert services in North America and have remained the number one with the largest subscriber base today.

Plans & Pricing

The final price of each package is based on two factors – the number of services that you need and your connection (landline vs. cellular). Here are the details for each service and connection type:

HomeSafe Standard – Designed simply for home use, HomeSafe Standard medical alert system comes in the form of a wristband or a pendant. The price is $29.95/monthly and $44.95/monthly for landline and cellular connections, respectively. There is also a one-time activation fee of $50 involved with both plans.

HomeSafe with AutoAlert – HomeSafe with AutoAlert provides all the benefits of HomeSafe Standard, and is enhanced with an automatic fall detection technology, which sends an alert even if you can’t do it yourself. The price is $44.95/monthly and $58.95/monthly for landline and cellular connections, respectively, with a one-time $50 activation fee.

GoSafe 2 – Designed for more active people, GoSafe2 offers all the perks of HomeSafe Standard and HomeSafe with AutoAlert, with the addition of GPS technology. This enables you to get help wherever you are – at home, or outside. The coverage extends to all places where the AT&T network coverage is available. The price is $49.95/monthly and $64.95/monthly for landline and cellular, respectively, plus a one-time $99.95 device fee.

Once you have chosen your product, the delivery will take two to five days, on average. All items can be refunded for the full price within 30 days of ordering. As for the setup, you have two options – self-installation or Philips technical installation. If you choose self-installation, you’ll only have to pay for the shipping ($19.95). They will deliver a setup guide that will help you do everything yourself. Philips technical installation cost varies depending on the length of the appointment at your home.

HomeSafe Standard Landline
$29.95/mo
HomeSafe Standard Cellular
$43.95/mo
HomeSafe with AutoAlert Landline
$44.95/mo
HomeSafe with AuthoAlert Cellular
$58.95/mo
GoSafe 2
$49.95/mo

Features and Functionality

In terms of features, Philips Lifeline has got you covered no matter the circumstances. Depending on your needs and lifestyle, they offer a range of services that can be purchased to manage complex medication regimens, and alert others when you’re in trouble. Here are the details for each feature:

Monitoring

GoSafe 2, the latest addition to the Philips Lifeline product family, has built-in GPS technology that allows your friends, relatives or caretakers to track your whereabouts. This helps you move around your favorite places freely while being sure that your loved ones know that you’re safe and reachable, wherever you go.

The device is enhanced with automatic fall detection that will automatically send an alert in case you fall and cannot push the button yourself. They are also water-resistant and last up to seven days without recharging. Finally, the device works for both landline and mobile phones, meaning that you can contact your family members wherever you are.

Alerts

Sending distress signals makes the core of all the products at Philips Lifeline. Each device, regardless of shape and type, is equipped with an alert button that is highly durable and waterproof. Some products including HomeSafe with AutoAlert, and GoSafe 2 are enhanced with auto alert features. The auto alert feature is smart and understands when a fall happens, and instantly notifies the response center. The response center is reachable 24/7, where trained and qualified care professionals are ready to assist with anything quickly and reliably.

If you’re on a complex medication regimen, the Automated Medication Dispensing Service will be there to assist you. According to a survey, when using this product, seniors dispensed medication on-time 98.26% of the time. The system can dispense up to 60 cups of medicine per day, including early dose features. It is also enhanced with alerts that trigger during dispense errors, loss of electricity or when a dose is about to be missed.

Home Automation

Most of Philips Lifeline’s products are enhanced with automatic fall detection features, which automatically send alerts to the response center once a fall occurs. This helps make sure that help will be there, even if you can’t call for it yourself. The signal is designed to be strong enough to be sent from any corner of your home. The devices are all water and crash-resistant and have an extremely long battery life, which ensures that you’ll be safe 24/7.

Mobile App

There is a new Philips Cares app available for both Android and iOS devices. It allows caregivers, family, and friends to collaborate in managing their loved one’s care. For example, they can share notes with each other, view device status (such as if maintenance is needed), manage account information and pay bills, and more.

Ease of Use

All of the Philips Lifeline’s devices are very intuitive and easy to use. There is only a single button to press to get assistance from the response center. The setup is also very easy to do with the help of the manual. If you prefer, however, you can ask a trained care professional to set it up for you for an additional fee.

Pros & Cons

  • At home and mobile products
  • Up to 7 days of battery life
  • Water-resistant products
  • Fast response times
  • Philips Cares mobile app for Android and iOS
  • No 24/7 customer support for non emergency issues

Customer support

Philips Lifeline offers premium customer support to clients. They can be reached via phone and email. Qualified professionals are reachable 24/7, and there is also technical support available.

  • 24/7 Help & Support
    The support team is available seven days a week, from 9 AM to 6 PM EST.
  • Phone Support
    Support can be reached via a dedicated hotline found on the website.
  • Live Online Chat
    Live chat is available on the company website.
  • Email
    Email support response usually takes 1-2 business days.
  • Video Tutorials
    There are a number of videos on the brand’s YouTube channel and resources page of the website.
  • FAQ
    The comprehensive FAQ section provides answers to most questions.
  • Blog
    The blog is being updated rather inconsistently and features articles on various topics including work-life balance, care coordination, fall prevention, etc.

Final Word

Overall, Philips Lifeline is an excellent choice for medical alert systems. The fact that the company is one of the oldest in the industry, combined with the vast experience and the high number of monthly subscribers makes it a very safe pick. The prices are competitive, and the customer reviews look solid. Finally, the company is constantly working on developing better products, which speaks of their maturity.

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Medical Alert
Pavel Aramyan
author

Pavel is a writer with over 5 years of experience in researching and comparing consumer products from a variety of industries.

This review is based on the writer's personal opinion.
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Questions & Answers

Guest
Blaire

Does Philips Lifeline offer medication reminders?

answer
Even better, Philips Lifeline has an Automated Medication Dispensing Service that dispenses the right amount of medication at the right time for your loved ones.
Guest
Brenda

Does Philips Lifeline offer an app for caregivers?

answer
Yes, an app is available so caregivers can collaborate on their loved one’s care.
Guest
C Smith

Is there a two-way speaker on the Philips Lifeline medical alert system?

answer
Yes, there is a two-way speaker for communication with the trained response associates.
Guest
Dorothy Herman

You might want to update your page which says Home Safe Standard with cellular service is $41.95/monthly because I was just told it was $43.95 plus tax by a very nice lady named Joan. Thanks!!

answer
Thanks Joan! We make every effort to include the most up to date prices in our reviews and have fixed the review accordingly.
Guest
Bette Blumenthal

When is the Phillips Lifeline GoSafe with Automatic Fall Detection System going to become available? I want to upgrade from my Philips Lifeline Autoalert Home System and was told there is a backlog on the GoSafe systems and they are not even putting people on a waiting list. I’ve been very pleased with my current system but am disappointed that I can;t upgrade to the GoSafe system in the near future. Please advise.

answer
As far as we know, the Phillips Lifeline medical alert system is available. They no longer have the regular GoSafe -- now they have the GoSafe 2, which is their new and improved model. Fall detection is available with it.
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